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Emotional Intelligence and Relationships at Work; Working Together; Why Sheer Brainpower Doesn't Guarantee Success; The Personal Challenges of Working Relationships; Working with Friends and Colleagues; The Challenge of Conflict; When Behavior Falls Short of Good Intentions; When You Are Your Own Worst Enemy; Taking the Mystery out of Team Development; Building Teams and Professionalizing Conflict; Participating in Decision Making; Developing Influence and Making Things Happen; Emotional Intelligence: Putting It All Together; Preparing for Challenging Conversations; Managing the Conversation for Raising Issues; Work, Life, and Personal Fulfillment; Living Up to Your Aspirations; Deepening Your Relationships.
Bob Wall is a noted author and active management consultant with 27 years' experience providing executive coaching, organisational assessment and team development to clients such as Nextel, Microsoft, General Reinsurance, and Cessna Aircraft. Trained and educated in clinical psychology and certified to interpret the Simmons EQ Profile, he is the author of Coaching for Emotional Intelligence, The Mission-Driven Organization, and The Handbook of Interpersonal Skills Training.
This is a book for anyone looking to conquer the emotionally charged roadblocks that so often hinder success. * T&D * The book functions as a workshop in written form. Most of the exercises are short and easy to complete, and a list of the exercises and tools follows the book's table of contents for easy reference. * Business Book Review * Insightful, easy-to-read book offering proven methods by which individuals can enhance their relationships and effectiveness at work. * Choice * Highly recommended for anyone who can't seem to get ahead and cannot figure out why. * The Midwest Book Review * A good book to read and re-read. * Ethical Management * Offering practical advice on how to diplomatically solve interpersonal problems. * Orange County Register * Some commonsense talk about issues that, unaddressed, can undermine the performance and productivity of your employees and your company. * Soundview Executive Book Summaries * Thirty exercises, readable case studies, and pull-out quotes from the text make this the kind of book you can't help learning from. * Books24x7.com * Whether one is at the bottom, middle, or top of the workplace hierarchy, anyone who works for a living will find the information to be of vital importance. * ForeWord *