1. Flying is a transformational experience 2. Programming the passengers 3. Getting looped 4. Fully fleeced 5. Points payola 6. Flying by phone 7. 'This is your captain screaming' 8. The danger so flying down under 9. It's time to get really commercial 10. Reheating quantity 11. Dealing with a 'little problem' 12. Why I hate airports even more 13. Rules for designing the perfect airport 14. Genuinely scrambled management 15. Why I really hate flying 16. Hope for humanity
Henry Mintzberg is Cleghorn Professor of Management Studies at McGill University in Montreal and professor of organisations at Insead in France. He was president of the Strategic Management Society and has received honorary degrees Universite de Lausanne, Universite de Geneve, Universite de Montreal, University of Lund and University of Venice. He holds and SM from MIT and a PhD from MIT's Sloan School of Management. His areas of expertise include general management, the process of strategic formation, the design of organisations as well as the impact of design on organisations and "next generation" management education. He splits his time between a home in Montreal and one in Prague.
Alison Eadie, The Daily Telegraph, March 29, 2001 "He should write more books like this...Coming next from the same author is Why I Hate Refilling the Stapler. I am ordering my copy now." Harvard Management Update, June, 2001 Mixing spleen with mordant wit, Mintzberg uses the air-line industry as an object lesson in management gone catastrophically awry. Harvard Management Update, June, 2001 Mintzberg's book also serves as a cautionary tale about separating the abstractions of management from the everyday reality. Globe and Mail, April 28, 2001 A lot of travellers will find themselves nodding in agreement as they read this small gem of a book. Publishers Weekly, April 23, 2001 This book should resonate with businesspeople and other frequent flyers grumbling about the inconveniences of air travel. Insider Business Journal, June 22, 2001 This little book, is indeed the perfect airplane read, for obvious reasons.
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