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What Smart Trainers Know
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Table of Contents

PART ONE: STRATEGIC TRAINING AND DEVELOPMENT. Chapter 1: Shifting from Training to Performance (James C. Robinson and Dana Gaines Robinson). Chapter 2: Trends and the Profession (Joe Willmore). Chapter 3: HRD in the Internet World (Patricia A. McLagan). Chapter 4: Learning Organizations (Michael J. Marquardt). Chapter 5: Change Management (Jay A. Conger). Chapter 6: What Smart Trainers Should Know About Organizational Culture (Edgar H. Schein). Chapter 7: Legal Issues for Training and Development (Linda Byars Swindling). Chapter 8: How to Conduct a Needs Assessment That Gets Results (Seth N. Leibler, Ann W. Parkman, and Karen VanKampen). Chapter 9: The Intervention Questionnaire (Judith A. Hale). Chapter 10: Performance Analysis: Testing the Waters (Alison Rossett and Catherine Tobias). Chapter 11: The Art and Science of Competency Modeling (Richard Lepsinger and Anntoinette Lucia). Chapter 12: The Four-Level Evaluation Process (Donald L. Kirkpatrick). Chapter 13: The Return on Investment (ROI) Process (Jack J. Phillips and Patricia Pulliam Phillips). Chapter 14: Transfer of Learning to Performance (Mary L. Broad). Chapter 15: Developing and Conducting a Legally Defensible Performance Appraisal (Gary P. Latham and Deborah L. MacKenzie). PART THREE: TRAINING AND DEVELOPMENT DESIGN. Chapter 16: The Future of Instructional Design (William J. Rothwell). Chapter 17: What Every Smart Trainer Should Know About Learning (Maxine Arnold Dalton). Chapter 18: What We Know About Adult Learning? (Ron Zemke and Susan Zemke). Chapter 19: Designing Effective Training Programs.

About the Author

LORRAINE L. UKENS is the owner of Team-ing with Success, a training and consulting firm that provides assessment, training, and evaluation services to businesses and government organizations. She is also an adjunct faculty member at Towson University in Maryland and the author of several training books and games, including Energize Your Audience! (Jossey-Bass/Pfeiffer, 2000).

Reviews

"What Smart Trainers Know provides a wealth of critical and practical references from some of the most acclaimed thought leaders in the HRD profession. Lorraine L. Ukens' book will provide all trainers with a 'one-stop' resource for expanding their expertise." --Richard Chang, CEO, Richard Chang Associates, and author, The Passion Plan and Performance Scorecards "Whether you're new to training or a seasoned pro, looking for theory or practical application or needing to be revitalized or reconfirmed, What Smart Trainers Know has been written by the best-of-the-best to deliver what you need." --Elaine Biech, Ebb Associates Inc., and author, The Business of Consulting

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