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What Smart Trainers Know
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Table of Contents

Introduction vii Part One: Strategic Training and Development 1 1 Shifting from Training to Performance 3 James C. Robinson and Dana Gaines Robinson 2 Trends and the Profession 14 Joe Willmore 3 HRD in the Internet World 22 Patricia A. McLagan 4 Learning Organizations 37 Michael J. Marquardt 5 Change Management 47 Jay A. Conger 6 What Smart Trainers Should Know About Organizational Culture 54 Edgar H. Schein 7 Legal Issues for Training and Development 61 Linda Byars Swindling Part Two: Assessment and Evaluation 71 8 How to Conduct a Needs Assessment that gets Results 73 Seth N. Leiber, Ann W. Parkman, and Karen VanKampen 9 The Intervention Questionnaire 82 Judith A. Hale 10 Performance Analysis: Testing the Waters 96 Allison Rossett and Catherine Tobias 11 The Art and Science of Competency Modeling 107 Richard Lepsinger and Anntoinette Lucia 12 The Four-Level Evaluation Process 122 Donald L. Kirkpatrick 13 the Return on Investment (ROI) Process 133 Jack J. Philips and Patricia Pulliam Phillips 14 Transfer of Learning to Performance 160 Mary L. Broad 15 Developing and Conducting a Legally Defensible Performance Appraisal 176 Gary P. Latham and Deborah L. MacKenzie Part Three: Training and Development Design 187 16 The Future of Instructional Design 189 William J. Rothwell 17 What Every Smart Trainer Should know about Learning 202 Maxine Arnold Dalton 18 What we know about Adult Learning 210 Ron Zemke and Susan Zemke 19 Designing Effective Training Programs 218 Karen Lawson 20 What I've Learned: The Picture is Bigger than you Think! 233 Bob Pike 21 Motivation in the Learning Environment 238 Larry Froman Part Four: Training and Development Methods 249 22 Facilitating Active Learning 251 Mel Silberman 23 Transform the Person, Not the Behavior 259 Robert Hargrove 24 Involve your Learners: Enhance your Training 268 Fran Rees 25 Training Games and Activities 275 Sivasailam "Thiagi" Thiagarajan 26 What Smart Trainers know about Self-Directed Learning 292 George M. Piskurich 27 Guaranteed Results with Multimedia and Online Training and Education 316 Kevin E. Kruse 28 Applications of Communication Technology in Training and Education 316 Zane L. Berge Part Five: Employee and Organizational Development 325 29 Diversity: The Right Competitive Strategy for a Changing World 327 Julie O'Mara 30 Learning to Lead 339 James M. Kouzes and Barry Z. Posner 31 Approach Team Training One Step at a Time 352 Lorraine L. Ukens 32 Strategic Employee Development Planning 363 Robert O. Brinkerhoff and Nicholas A. Andreadis 33 Self-Directed New Employee Orientation 375 Jean Barbazette 34 Mentoring to a "T" 382 Beverly Kaye and Marilyn Greist 35 The Critical Importance of Rewards and Recognition in the 21st Century 391 Barbara A. Glanz Contributors 406 About the Editor 412 Name Index 413 Subject Index 419

About the Author

LORRAINE L. UKENS is the owner of Team-ing with Success, a training and consulting firm that provides assessment, training, and evaluation services to businesses and government organizations. She is also an adjunct faculty member at Towson University in Maryland and the author of several training books and games, including Energize Your Audience! (Jossey-Bass/Pfeiffer, 2000).

Reviews

"What Smart Trainers Know provides a wealth of critical and practical references from some of the most acclaimed thought leaders in the HRD profession. Lorraine L. Ukens' book will provide all trainers with a 'one-stop' resource for expanding their expertise." --Richard Chang, CEO, Richard Chang Associates, and author, The Passion Plan and Performance Scorecards "Whether you're new to training or a seasoned pro, looking for theory or practical application or needing to be revitalized or reconfirmed, What Smart Trainers Know has been written by the best-of-the-best to deliver what you need." --Elaine Biech, Ebb Associates Inc., and author, The Business of Consulting

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