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Wendy Leebov's Essentials for Great Patient Experiences
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"Dr. Leebov has identified the crucial issues of service excellence in health care and provided?the tools for addressing them.?If every provider incorporated her simple techniques into every patient encounter, we would not have service problems?in health care." -- Thomas Anderson, M.D., M.B.A., Vice President, Medical Affairs "Summit Health, Chambersburg, PA"

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