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The Volunteer Management Handbook
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Table of Contents

Preface. Part One Volunteer Resource Program Assessment, Analysis, and Planning. Organizational Assessment/Planning. Chapter 1: Volunteer Models and Management (R. Dale Safrit, EdD, North Carolina State University and Ryan Schmiesing, PhD, Ohio State University). Chapter 2: Volunteer Demographics (Harriett C. Edwards, EdD, R. Dale Safrit, EdD and Kimberly Allen, PhD, North Carolina State University). Chapter 3: Preparing the Organization for Volunteers (Jeffery L. Brudney, PhD, Cleveland State University). Chapter Digital A: Volunteer Management of Governance Volunteers (Keith Seel, PhD, CVA, Mount Royal University) Chapter 4: Shaping an Organizational Culture of Employee and Volunteer Commitment (Judith A. M. Smith, DM, HandsOn Jacksonville, Inc.). Chapter Digital B: Understanding the Changing Organization as a Primary Context for Volunteering (Judith A. M. Smith, DM, HandsOn Jacksonville, Inc.) Chapter Digital C: Organizational and Programmatic Benefits from Adversity: Comprehending the Centrality of the Role of Adverse Experiences in and on the NPO and its Programs (Elizabeth Power, Med, EPower & Associates, Inc.) Operational Assessment/Planning. Chapter 5: Maximizing Volunteer Engagement (Sarah Jane Rehnborg, PhD and Meg Moore, MBA, University Of Texas at Austin). Chapter 6: Assessment, Planning and Staffing Analysis (Cheryle Yallen, MS, CNY Enterprises, Chicago, IL and Barbara Wentworth, MS). Chapter 7: Policy Development for Volunteer Involvement (Linda L. Graff, BSW, MA, Linda Graff and Associates Inc.). Chapter Digital D: Options for Volunteer Involvement (Bryan D. Terry, PhD; Amy M. Harder, PhD; Dale W. Pracht, PhD, University of Florida) Chapter Digital E: Managing Voluntourism (Muthusami Kumaran, PhD, University of Florida and Joanna Pappas, MA, Faith Ventures Investment Corporation) Part Two Strategic Deployment and Implementation. Accession. Chapter 8: The Latest Approach to Volunteer Recruitment Competency-Competence Pathways and Volunteer Resource Management Systems (Stephen Hobbs, EdD, WELLthLearning.com). Chapter Digital F: Marketing Volunteerism for Specialized Cohorts (Lori Gotlieb, The Arthritis Society, Ontario Region). Chapter 9: Orientation: Welcoming New Volunteers into the Organization (Harriett C. Edwards, EdD, North Carolina State University). Training. Chapter 10: Training Volunteers (Mary Kay Hood, MS, Hendricks Regional Health). Communications. Chapter 11: Volunteer and Staff Relations (Nancy Macduff, MACE, Macduff/Bunt Associates). Chapter 12: Communicating with Volunteers and Staff (Denise Sevick Bortree, PhD, Pennsylvania State University). Chapter Digital G: Social Media and Volunteer Programs (Nancy MacDuff, MACE, MacDuff/Bunt Associates). Program Management. Chapter 13: Volunteer Performance Management: The Impact Wheel (Julie Cross, PhD, Stratagem, Inc. and Stephen Hobbs, EdD, WELLth Learning Network). Chapter Digital H: Effective Leadership and Decision-Making (Nicole LaMee Perez Stedman, PhD, University of Florida). Chapter 14: Risk Management in Volunteer Involvement (Linda L. Graff, MA, Linda Graff and Associates Inc.). Chapter Digital I: Information System Tools for Volunteer Management (Debra C. Burrows, PhD, Pennsylvania State University). Chapter Digital J: Executive and Managerial Coaching in Nonprofits Critical Leadership Development (Milena Meneghetti, MSc, CHRP, Registered Psychologist, Family Psychology Centre). Part Three Results and Evaluation. Chapter 15: Evaluating the Volunteer Program, Contexts and Models (Jeffrey L. Brudney, PhD, Cleveland State University and Tamara G. Nezhina, PhD, Depaul University). Chapter 16: Evaluating Impact of Volunteer Programs (R. Dale Safrit, EdD, North Carolina State University). Part Four Applied Management Practice. Chapter Digital K: Mission Fulfillment, Even During Challenging Times (Brian P. Higley, PhD, The Building Blocks LLC, University of North Florida; Martin Heesacker, PhD, University of Florida; Brian J. Mistler, PhD, Hobart and William Smith Colleges; Justin Farinelli, BS, Lieutenant, U.S. Army) Chapter Digital L: Ethics Professional Ethics for Volunteers (Joan E. Pynes, PhD, University of South Florida) Chapter Digital M: Professionalism and Credentialing in the Field of Volunteer Management (Larry Ullian, EdD, Muskie School of Public Service, University of Southern Maine; Anne B. Schink, CVA, Consultant in Volunteer Management) Chapter Digital N: Advocacy in Volunteer Management (Anne B. Schink, CVA, Consultant in Volunteer Management; Larry Ullian, EdD, Muskie School of Public Service, University of Southern Maine) Chapter Digital O: National, State and Local Community Programs for Volunteer Resource Managers (Kristin Callazzo Hodgson, CAE, Clinical and Laboratory Standards Institute) Chapter Digital P: Volunteer Management: Hospice Organizations (Ginny Burns, CVA, Big Bend Hospice) Chapter Digital Q: Volunteer Resource Management in Local Development Organizations (Portugal): An International Perspective (Timothy L. Koehnen, PhD, Professor Associado, University of Tras-os-Montes e Alto Douro) Chapter Digital R: International Volunteer Management (Marilyn K. Lesmeister, PhD, Oregon State University; Pamela Rose, PhD, Oregon State University; Erin Barnhart, PhD, Effective Altruism, LLC) About the Editor. About the Contributors. About the Website. Index.

About the Author

Tracy D. Connors has published eight nonprofit management handbooks-an unsurpassed publication record in the field of not-for-profit management-a field that he helped advance and define beginning with the first NPO handbook in 1980. He is an NPO management consultant, a Leadership Faculty Member for HandsOn University, and a PhD student in Nonprofit Organization Management at Capella University completing a Dissertation focused on achieving and sustaining excellence in human services management.

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