Introduction. Part I: VoIP Essentials. Chapter 1: Reviewing VoIP Basics. Chapter 2: Signaling with SIP. Chapter 3: Exploring the Message Body. Chapter 4: Understanding the Call Plan. Part II: Assessing Your Network's VoIP Readiness. Chapter 5: Reviewing Your Network. Chapter 6: Preparing Your Network for VoIP. Chapter 7: Providing Confi guration Information. Chapter 8: Activating VoIP. Chapter 9: Using Packet Island Software. Chapter 10: Investigating SIP Call Generation. Chapter 11: Analyzing Calls with Wireshark. Part III: Maintaining Your Network and Service. Chapter 12: Troubleshooting Basics. Chapter 13: Troubleshooting and Reporting Process. Chapter 14: Handling VoIP-Specifi c Problems. Part IV: The Part of Tens. Chapter 15: Ten Common Misperceptions. Chapter 16: Ten Great Advantages. Chapter 17: Ten Common Pitfalls. Chapter 18: Ten Ways to Get Help. Glossary. Index.
Stephen P. Olejniczak (pronounced O len 'chek ) is the Director of Operations for ATI, and has worked over 16 years in telecommunications. His experience is concentrated on installation, service, billing and support of voice service. The past five years having focused his time on learning all facets of VoIP as the marketplace, technology, and supporting infrastructure has evolved. Stephen didn't start out in life as a techie, only falling prey to the glamour and easy money after failing to find a career enabling him to use his bachelor's degree in Cultural Anthropology. He currently lives in a picturesque beach town in California with his beautiful wife Kayley and a collection of fountain pens.