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Upside Down Management


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Table of Contents

About the author ii Acknowledgements vii Preface ix Chapter 1: The Timpson Experience 1 Chapter 2: Upside Down Management 49 Chapter 3: Be the CEO 73 Chapter 4: Do the Deals 107 Chapter 5: Make Mistakes 155 Chapter 6: Challenge the Rules 183 Chapter 7: Survive the Stress 219 Chapter 8: Let Your Conscience be Your Guide 241 Chapter 9: Ideas that Work 281 Conclusion 299 Index 305 Final Thought 315

About the Author

John Timpson is Chairman of Timpson Ltd, his family business.


' A practical and inspirational manual for anyone who runs a business... His philosophies...about how to manage a business are refreshing .' (Financial Times, July 2010). 'A stimulating read deserving a wide audience and much discussion. Never before have shoes been so interesting.' (Supply Management, August 2010). 'Forget management models and best-practice guidelines; here are genuine pearls of wisdom.' (, April 2010). ' Readers could learn a lot from this book'. (Professional Manager,September 2010)

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