Series Foreword Kevin R. Murphy and Jeanette N. Cleveland Preface Part I. Laying the Foundation for Change Chapter 1: The Case for Change Chapter 2: What to Change Chapter 3: A Roadmap for Transformation Part II. Creating a Performance Management Approach that Drives Performance Chapter 4: Define the Performance Your Organization Needs to Succeed Chapter 5: Inspire Action and Direct Energy Chapter 6: Measure and Evaluate Performance Chapter 7: Enable High-Quality Performance Conversations Chapter 8: Make Smart Talent Decisions Chapter 9: Address Poor Performance Head-on Part III. Sustaining the Change Chapter 10: The Holy Grail of Behavior Change Chapter 11: A Change Management Approach to Implementation Chapter 12: The Path Forward Index
Rose A. Mueller-Hanson is Associate Director/CFO of Community Interface Services. For over 20 years, she has been a champion of common sense, effective performance management practices. Elaine D. Pulakos is President of PDRI. For over 25 years, she has been helping organizations drive higher performance through implementing effective performance management strategies.
"In their new book, Rose Mueller-Hanson and Elaine Pulakos offer a holistic approach to designing, implementing and evaluating PM systems that provide a clear path through the clutter. Whether you are focused on driving a culture transformation or impacting the bottom-line (or both) this book will have you challenging assumptions and implementing changes in your PM system that will make a real difference in your organization."-Allan H. Church, SVP Global Talent Assessment & Development, PepsiCo, Inc. "In clear and crisp language, this evidence-based book documents the range of possible actions to take in companies to make performance management an everyday activity that enables the individual and team behaviors that promote achieving organizational goals." -Benjamin Schneider, Professor Emeritus, University of Maryland, USA; Affiliated Research Scientist, Center for Effective Organizations, Marshall School of Business, University of Southern California, USA