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Part One: Understanding Toxic People and Toxic Environments. 1. The Human and Financial Costs of Working with Toxic People: Toxic Behaviors Are Just the Tip of the Iceberg. 2. Recognizing the Toxic Personality: It Isn?t as Easy as You Think. 3. Leader Reactions and Strategies That Typically Don?tWork: Why Identify Strategies That Don?t Work? 4. Organizational Culture: How Toxicity Spreads Like an Infection. Part Two: The Toxic Organization Change System Model. 5. Organizational Strategies: Dealing with Toxicity at the Highest System Level. 6. Team Strategies: Dealing with Toxicity at the Team Level. 7. Individual Strategies: Dealing with Toxic People One-on-One. 8. Myths and Truths About Toxicity?and Renewal from a Toxic Environment: How to Move Beyond Toxicity. Appendix A: Our Research Methodology. Appendix B: National Survey Responses on Toxic Behaviors. Notes. The Authors. Index.
Mitchell Kusy, PhD, is a consultant and full professor in the graduate program in Leadership and Change at Antioch University. A 2005 Fulbright Scholar in international organization development, Dr. Kusy consults globally in strategic planning, leadership development, 360-degree feedback, organization development, and designing organizational communities of respectful engagement. He is a visiting professor at several universities internationally. Elizabeth Holloway, PhD, is a consultant and full professor in the graduate program in Leadership and Change at Antioch University. A Diplomate of the American Board of Professional Psychology and Fellow of the American Psychological Association, Dr. Holloway has had more than 25 years' experience as a practitioner, educator, and consultant with organizations, groups, and mental health clients. She consults globally on system approaches to mentoring, coaching, and creating organizational communities of respectful engagement.