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Table of Contents

Part 1 Understanding tourism 1. Introduction to tourism: themes, concepts and issues 2. The evolution and development of tourism 3. Understanding tourism demand 4. Understanding the tourist as a consumer Part 2 Understanding the tourism industry 5. Understanding and managing tourism supply: an introductory framework 6. Information communication technologies and e-tourism 7. Travel intermediaries: tour operators and travel agents 8. Transporting the tourist 9. Visitor attractions 10. Tourism accommodation and hospitality services Part 3 Managing tourist operations and communicating with the visitor 11 Human resource management in tourism 12. Tourism and entrepreneurship 13. The role of the public sector in tourism 14. Marketing tourism 15. Marketing tourism destinations Part 4 The impact of tourism 16. Economic impacts 17. Social and cultural impacts 18. Environmental impacts 19. The challenge of sustainability Part 5 Trends and themes in the use of tourist resources 20. Urban tourism 21. Rural tourism 22. Coastal and resort tourism 23. Tourism in the less developed world Part 6 Managing tourism activities 24. Planning and managing the tourist experience 25. Tourist health and safety: global challenges for tourism 26. Event tourism 27. The future of tourism

About the Author

Joanne Connell is Senior Lecturer in Tourism Management, University of Exeter Business School and the author and editor of 10 books on tourism, leisure and events. Stephen J. Page is Professor and Deputy Dean (Research), School of Tourism, Bournemouth University, UK. He is the Associate Editor of the journal Tourism Management and the author and editor of 36 books on tourism, leisure and events.

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