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Tourism Information Technology


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Table of Contents

I: Foreword II: Preface Part I: Understanding Tourism Information Technology 1: Introduction to Tourism and Information Technology 2: The Digital Tourism Landscape Part II: Looking and Booking 3: Travel Intermediaries and Information Technology 4: The Internet and the Tourist 5: Social Media and Tourism Part III: Traveling 6: Mobilities and Information Technology 7: Aviation and Information Technology 8: Surface Transport and Information Technology Part IV: Staying and Playing 9: Hospitality Information Systems 10: Tourist Experiences and Information Technology 11: Destination Management and Information Technology Part V: Issues and Trends 12: Sustainable Tourism and Information Technology 13: The Future of Information Technology and Tourism

About the Author

Pauline J. Sheldon PhD is Professor Emerita at the University of Hawai'i's School of Travel Industry Management where she also served as Dean. Currently her research specializes in social entrepreneurship and corporate social responsibility in tourism, sustainable tourism, knowledge management in tourism, and wellness tourism. Most recently she has published a second edition of her book Tourism Information Technology (CABI publishers) with co-authors Benckendorff and Fesenmaier. In 2008 she won the UNWTO Ulysses prize for contributions to knowledge in sustainable tourism. In 2009 she was recognized with the International Travel and Tourism Research Association Lifetime Achievement Award, and in 2013 received the Hannes Werthner Lifetime Achievement Award from the International Federation for Tourism and Information Technology (IFITT) for her work in tourism information systems. She has been a Visiting Professor at Vienna University of Economics, Institute of Tourism and Leisure Studies, the University of Balearic Islands in Mallorca, Spain, Hue University in Vietnam, University of Ljubljana, Slovenia, and Bond University in Australia where she won the Dean's Excellence in Teaching Award. Dr. Sheldon has served as President of the International Academy for the Study of Tourism. She co-founded the Tourism Education Futures Initiative (TEFI) with Dr. Daniel Fesenmaier; and chaired the BEST Education Network. She has worked with UNWTO, APEC International Center for Sustainable Tourism, and the World Bank. She is also a teacher with the Art of Living Foundation.


There is a good flow of chapters throughout the whole book which are well written and presented; easy to read and understand. The examples included within the text, will further help student understanding. Overall there is good coverage of many tourism sectors and travel/transport industries as well as the current technology tools and recent technological trends - Marianna Sigala, University of the Aegean, Greece Tourism Information Technology, 2nd Ed is an incredibly rich source of conceptualizations and explanations - it offers a wealth of information presented in a systematic way and using accessible language that allows non-experts to grasp theoretical concepts and technical terms. The new edition has been considerably updated and re-organized to provide even more depth and breadth in the analysis of current trends in tourism and IT while still providing important historical grounding... Although I consider myself an expert in this area, I was able to derive new information from the book and will certainly recommend it to my students... The structure of the book is also very conducive to using it as the base for teaching a complete course on the topic area. Ulrike Gretzel, Director, Laboratory for Intelligent Systems in Tourism (LIST) University of Wollongong, Australia

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