Table of Contents

Section I: General Procedures, Unit 1: Introduction to Medical Assisting and Health Professions, 1 Medical Assisting as a Profession, 2 Health Care Setting and the Health Care Team, 3 History of Medicine, Unit 2 The Therapeutic Approach, 4 Therapeutic Communication Skills, 5 Coping Skills for the Medical Assistant, 6 The Therapeutic Approach to the Patient with Life-Threatening Illness, Unit 3 Responsible Medical Practice, 7 Legal Considerations Legal Concepts, 8 Ethical Considerations, 9 Emergency Procedures and First Aid, Section II: Administrative Procedures, Unit 4 Integrated Administrative Procedures, 10 Creating the Facility Environment, 11 Computers in the Ambulatory Care Setting, 12 Telephone Techniques, 13 Patient Scheduling, 14 Medical Records Management, 15 Written Communications, 16 Transcription, Unit 5 Managing Facility Finances, 17 Daily Financial Practices, 18 Medical Insurance, 19 Medical Insurance Coding, 20 Billing and Collections, 21 Accounting Practices, Section III: Clinical Procedures, 22 Infection Control, Medical Asepsis, and Sterilization, 23 Taking a Medical History, the Patient''s Chart, and Methods of Documentation, 24 Vital Signs and Measurements, 25 The Physical Examination. Unit 7 Assisting with Specialty Examinations and Procedures, 26 Obstetrics and Gynecology, 27 Pediatrics, 28 Male Reproductive System, 29 Gerontology, 30 Examinations and Procedures of Body Systems, Unit 8 Advanced Techniques and Procedures, 31 Assisting with Minor Surgery, 32 Diagnostic Imaging, 33 Rehabilitation and Therapeutic Modalities, 34 Nutrition in Health and Disease, 35 Basic Pharmacology, 36 Calculation of Medication Dosage and Medication Administration, 37 Electrocardiography, Unit 9 Laboratory Procedures, 38 Safety and Regulatory Guidelines in Medical Laboratory, 39 Introduction to Medical Laboratory, 40 Phlebotomy: Venipuncture and Capillary Puncture, 41 Hematology, 42 Urinalysis, 43 Basic Microbiology, 44 Specialty Laboratory, Section IV: Professional Procedures, Unit 10 Office and Human Resource Management, 45 The Medical Assistant as Office Manager, 46 The Medical Assistant as Human Resources Manager, Unit 11 Entry into the Profession, 47 Preparing for Medical Assisting Credentials, 48 Employment Strategies

About the Author

Barbara M. Dahl, CMA (AAMA), CPC, served as a faculty member and coordinator of the Medical Assisting Program at Whatcom Community College in Bellingham, Washington, for 20 years. She continues to be an active member of several professional organizations, including the Whatcom County Chapter of Medical Assistants, the Washington State Society of Medical Assistants, the American Association of Medical Assistants (AAMA), and the Washington State Medical Assisting Educators. Dahl is also actively involved in medical management and personnel consulting, curriculum development, and program accreditation advising, as well as advocating for medical assistants to enjoy the right to practice in Washington. Formerly Dean of Business and Allied Health, Lake Washington Technical College, Kirkland, WA Co-Author of three additional texts for use with allied health professionals Member of SeaTac American Association of Medical Assistants Past President of Lake Washington College Foundation. You can find me on Facebook. Marilyn S. Pooler, RN, MA, MEd, is a professor in medical assisting. She taught for more than 25 years at Springfield Technical Community College in Springfield, Massachusetts, and served as Department Chairperson for several years. She has served on the Certifying Board of the AAMA Task Force for test construction and was a site surveyor for the AAMA for many years. She presently teaches refresher courses to medical assistants, licensed practical nurses, and registered nurses at Springfield Technical Community College. Wilburta (Billie) Q. Lindh, CMA (AAMA), holds professor emerita status at Highline Community College in Des Moines, Washington, where she served as director and consultant to the Medical Assistant Program. During her tenure at the college, she received the Outstanding Faculty Member of the Year award for 2000. Lindh is a member of the SeaTac Chapter of the American Association of Medical Assistants (AAMA) and has lectured at AAMA seminars and conducted in-service workshops on various topics throughout the country. She is a coauthor of respected textbooks on medical assisting, radiology, and ophthalmology, as well as the medical assistant chapter in the GUIDE TO CAREERS IN THE HEALTH PROFESSIONS.

Reviews

SECTION I: GENERAL PROCEDURES Unit 1: Introduction to Medical Assisting and Health Professions, 1 Medical Assisting as a Profession, 2 Health Care Setting and the Health Care Team, 3 History of Medicine, Unit 2: The Therapeutic Approach, 4 Therapeutic Communication Skills, 5 Coping Skills for the Medical Assistant, 6 The Therapeutic Approach to the Patient with Life-Threatening Illness, Unit 3: Responsible Medical Practice 7 Legal Considerations Legal Concepts, 8 Ethical Considerations, 9 Emergency Procedures and First Aid, SECTION II: ADMINISTRATIVE PROCEDURES, Unit 4: Integrated Administrative Procedures, 10 Creating the Facility Environment, 11 Computers in the Ambulatory Care Setting, 12 Telephone Techniques, 13 Patient Scheduling, 14 Medical Records Management, 15 Written Communications, 16 Transcription Unit 5: Managing Facility Finances, 17 Daily Financial Practices, 18 Medical Insurance, 19 Medical Insurance Coding, 20 Billing and Collections, 21 Accounting Practices SECTION III: CLINICAL PROCEDURES 22 Infection Control, Medical Asepsis, and Sterilization, 23 Taking a Medical History, the Patient"s Chart, and Methods of Documentation, 24 Vital Signs and Measurements, 25 The Physical Examination Unit 7: Assisting with Specialty Examinations and Procedures 26 Obstetrics and Gynecology, 27 Pediatrics, 28 Male Reproductive System, 29 Gerontology, 30 Examinations and Procedures of Body Systems Unit 8: Advanced Techniques and Procedures 31 Assisting with Minor Surgery, 32 Diagnostic Imaging, 33 Rehabilitation and Therapeutic Modalities, 34 Nutrition in Health and Disease, 35 Basic Pharmacology, 36 Calculation of Medication Dosage and Medication Administration, 37 Electrocardiography Unit 9: Laboratory Procedures 38 Safety and Regulatory Guidelines in Medical Laboratory, 39 Introduction to Medical Laboratory, 40 Phlebotomy: Venipuncture and Capillary Puncture, 41 Hematology, 42 Urinalysis, 43 Basic Microbiology, 44 Specialty Laboratory, Section IV: Professional Procedures Unit 10: Office and Human Resource Management 45 The Medical Assistant as Office Manager, 46 The Medical Assistant as Human Resources Manager Unit 11: Entry into the Profession 47 Preparing for Medical Assisting Credentials, 48 Employment Strategies