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Telephoning in English Audio CD [Audio]
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Table of Contents

Unit 1: How can I help you?: Unit 2: Hold the line, please? Unit 3: Getting a quote: Unit 4: Placing an order: Unit 5: Bookings and arrangements: Unit 6: A change of plan: Unit 7 What's the problem?: Unit 8 Handling complaints. Key and tapescripts.

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Telephoning in English is for professionals who need to be able to receive and make telephone calls in English.

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