Every chapter includes "Chapter Objectives," "Chapter Review,"
"Exercises and Projects," and a
"Case Study" as well as an "At Work" box, "At a Glance," "Go to the Net," "Take Note," and "Links" features.
Preface. PART ONE ELEMENTS OF TECHNICAL COMMUNCATIONChapter 1 Communicating in the Workplace How Important is Technical Communication What is Technical Communication Technical Communication: Actions, Words, Images Your Career and Technical Communication Help: E-Literacy and Overcoming Cyberphobia Chapter Review Exercises and ProjectsChapter 2 The Technical Writing Process Technical Writing Today Stage 1: Planning and Researching Stage 2: Organizing and Drafting Help: Using Your Computer to Overcome Writer's Block Stage 3: Improving the Style Stage 4: Designing Stage 5: Revising and Editing Developing Your Own Writing Process Chapter Review Exercises and Projects Case Study: The ProcrastinatorChapter 3 Readers and Context of Use Profiling Your Readers Help: Profiling Readers with Search Engines Profiling Contexts of Use Using Profiles to Your Own Advantage International and Cross-Cultural Communication Chapter Review Exercises and Projects Case Study: Installing a Medical Waste IncineratorChapter 4 Working in Teams The Stages of Teaming Forming: Strategic Planning Storming: Managing a Conflict Help: Virtual Teaming Norming: Determining Team Roles Performing: Improving Quality The Keys to Teaming Chapter Review Exercises and Projects Case Study: Not a Sunny DayChapter 5 Ethics in the Technical Workplace What Are Ethics? Where Do Ethics Come From? Help: Copyright Law in Technical Communication Resolving Ethical Dilemmas Ethics in the Technical Workplace Chapter Review Exercises and Projects Case Study: The Chemical SpillPART TWO COMMUNICATING IN THE TECHNICAL WORKPLACEChapter 6 Persuasion and Planning How to Persuade People Persuading with Reason Persuading with Values Using Project Planning to be Persuasive Persuasion and Planning in High-Context Cultures Chapter Review Exercises and Projects Case Study: Solar CarChapter 7 Researching and Managing Information Beginning Your Research Defining Your Research Subject Formulating a Research Question or Hypothesis Developing a Research Methodology Triangulating Materials Managing Information and Taking Notes Help: Avoiding Junk Science on the Internet Appraising Your Information Avoiding Plagiarism Chapter Review Exercises and Projects Case Study: Bye Bye BirdiesChapter 8 Organizing and Drafting Basic Organization for Any Document Using Genres to Organize Information Outlining the Document Help: Organizing with Presentation Software Oganizing and Drafting the Introduction Organizing and Drafting the Body Organizing and Drafting the Conclusion Organizing Cross-Cultural Documents Chapter Review Exercises and Projects Case Study: The Bad NewsChapter 9 Designing Documents and Interfaces Five Principles of Design Design Principle 1: Balance Design Principle 2: Alignment Design Principle 3: Grouping Design Principle 4: Consistency Help: Using Styles and Templates Design Principle 5: Contrast Cross-Cultural Design Using the Principles of Design A Primer on Binding and Paper Chapter Review Exercises and Projects Case Study: Scorpions InvadeChapter 10 Ceating and Using Graphics Guidelines for Using Graphics Displaying Data with Graphics, Tables, and Charts Help: Making Visuals with a Spreadsheet Program Using Pictures, Drawings, and Video Chapter Review Exercises and Projects Case Study: The IllusionChapter 11 Style What is Style? Writing Plain Sentences Help: Using On-line Writing Centers Writing Plain Paragraphs When Is It Appropriate to Use Passive Voice?
Persuasive Style Balancing Plain and Persuasive Style Chapter Review Exercises and Projects Case Study: Going Over the TopChapter 12 Revising and Editing for Usability Levels of Edit Revising: Level 1 Editing Substantive Editing: Level 2 Editing Copyediting: Level 3 Editing Proofreading: Level 4 Editing Lost in Translation: Cross-Cultural Editing Using Copyediting Symbols Help: On-Line Copyediting Documenting Cycling and Usability Testing Chapter Review Exercises and Projects Case Study: Just My (Bad) StylePART THREE WORKING IN THE WIRED WORKPLACEChapter 13 Using E-Mail and Instant Messaging E-Mail Basics Features of E-Mail Managing E-Mail E-Mail Netiquette Help: Using Mailing Lists (Listservs) What is Instant Messaging Chapter Review Exercises and Projects Case Study: ExposedChapter 14 Designing Websites Basic Features of a Website Planning and Researching a Website Organizing and Drafting a Website Help: Using Web-Authoring Software Using Style in a Website Designing the Website Revising, Editing, and Proofreading Uploading, Testing, and Maintaining Your Website Chapter Review Exercises and Projects Case Study: Invasion of PrivacyChapter 15 Starting Your Career Setting Goals, Making a Plan Preparing a Resume Writing Effective Application Letters Help: Designing a Scannable/Searchable Resume Creating a Professional Portfolio Interviewing Strategies Chapter Review Exercises and Projects Case Study: The LieChapter 16 Preparing and Giving Presentations Planning and Researching Your Presentation Choosing the Right Presentation Technology Organizing the Content of Your Presentation Help: Surfing the Net for Grabbers Choosing Your Presentation Style Creating Visuals Delivering the Presentation Practice and Rehearsal Working Cross-Culturally with Translators Chapter Review Exercises and Projects Case Study: The CowardPART FOUR GENRES OF TECHNICAL COMMUNICATIONChapter 17 Letters and Memos Basic Features of Letters and Memos Planning and Researching Letters and Memos Organizing and Drafting Letters and Memos Types of Letters and Memos Using Style in Letters and Memos Designing and Formatting Letters and Memos Help: Making Letter and Memo Templates Revising, Editing, and Proofreading Chapter Review Exercises and Projects Case Study: The NastygramChapter 18 Technical Definitions Types of Technical Definitions Planning and Researching Technical Definitions Organizing and Drafting Technical Definitions Help: Using On-line Sources for Definitions Using Style and Design in Technical Definitions Revising, Editing, and Proofreading Chapter Review Exercises and Projects Case Study: Fast-Food High School Chapter 19 Technical Descriptions Basic Features of Technical Descriptions Planning and Researching Technical Descriptions Partitioning the Subject Organizing and Drafting Technical Descriptions Using Style in Technical Descriptions Designing Technical Descriptions Revising, Editing, and Proofreading Help: Using Digital Photography in Descriptions Chapter Review Exercises and Projects Case Study: Memories of a CraneChapter 20 Instructions Basic Features of Instructions Planning and Researching Instructions Organizing and Drafting Instructions Using Style in Instructions Help: On-screen Documentation Designing Instructions Revising, Editing, and Proofreading Chapter Review Exercises and Projects Case Study: The FlameChapter 21 Proposals Basic Features of Proposals Planning and Researching Proposals Help: Reading a Request for Proposals (RFP) Organizing and Drafting Proposals Using Style in Proposals Designing Proposals Revising, Editing, and Proofreading Chapter Review Exercises and Projects Case Study: The MoleChapter 22 Activity Reports Basic Features of Activity Reports Types of Activity Reports Planning and Researching Activity Reports Organizing and Drafting Activity Reports Help: Making and Using PDFs Using Style and Design in Activity Reports Revising, Editing, and Proofreading Chapter Review Exercises and Projects Case Study: Bad ChemistryChapter 23 Analytical Reports Basic Features of Analytical Reports Types of Analytical Reports Planning and Researching Analytical Reports Organizing and Drafting Analytical Reports Help: Virtual Teaming on Reports Drafting Front Matter and Back Matter Using Style in Analytical Reports Designing Analytical Reports Revising, Editing, and Proofreading Chapter Review Exercises and Projects Case Study: The X-FileAppendix A Grammar and Punctuation GuideAppendix B English as a Second Language GuideAppendix C Documentation GuideReferences CreditsIndex