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Taming the Abrasive Manager


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Table of Contents

The Author. Introduction. 1. Abrasive Bosses and the Working Wounded. 2. Boss Whispering. 3. Abrasive Boss Behavior: What They Do. 4. Bears, Bosses, and Business: Survival Through Dominance. 5. On the Origins of Abrasion: Why They Do It. 6. Blinder Than Bats: Why They Don't See. 7. Why We Don't Take Bulls (or Bosses) by the Horns. 8. Can Bosses Change Their (Blind) Spots?. 9. Blinders Off: How Management Can Make Them See. 10. Limits On: How Management Can Make Them Care. 11. Risky Business: Taming the Boss You Work For or With. 12. The Choice to Change: Will the Horse Drink?. 13. Ending Unnecessary Roughness: Preventing Workplace Abrasion. Appendix: Are You Abrasive? (Self-Test). References. Index.

About the Author

Laura Crawshaw, Ph.D., L.C.S.W. is president of Executive Insight Development Group, Inc., an executive coaching firm specializing in abrasive leaders and dysfunctional teams. She is a member of the International Society for the Psychoanalytic Study of Organizations, the American Psychological Association, and the International Coach Federation. She can be contacted at

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