Table of Contents

7 Managing Talent 10 What Is a Talent Conversation? 11 Knowing Your Talent 21 The ACS Development Model 23 Preparing for the Conversation 27 Delivering the Conversation 30 Last Words 31 Suggested Readings 32 Key Point Summary

About the Author

Roland Smith is a senior faculty member at CCL's Colorado Springs campus. He teaches the Leadership at the Peak program and several custom programs. He directs research dealing with global talent sustainability and senior executive success. He holds a bachelor's degree in finance and a master's degree in instructional and performance technology from Boise State University, and a Ph.D. from the University of Idaho. Michael Campbell is a senior research analyst at CCL's Colorado Springs campus. He conducts research on talent management and succession management, and manages CCL's leadership assessment database. He holds a B.S. in business and marketing from the University of Colorado at Colorado Springs.