Table of Contents

1.Introduction
Part 1: Staff Infections
2.What They Are and Why They Happen
3.The Negative Side Effects of Staff Infections
4.Why Office Germs are so Contagious
5.How Staff Infections Can Hurt Your Company
Part 2: How to Recognize Staff Infections
6.Knowing Your Blood Type: Are You Negative or Positive?
7.Making a Diagnosis: A Profile of the 12 most common staff infections.
8.Performing A Check-Up: Which staff infection are you dealing with?
9.Wash Your Hands Before Approaching: General Advice on Dealing with Toxic People
Part III: Treatment Options for Staff Infections
10.Inoculating Yourself: Preparing Yourself to Deal with a Staff Infection
11.X-Ray, Stat!: The Core Essentials of Communications
12.The Seven Components of Effective Communication
13.Dealing with different Conflict Styles
14.The Sandwich Communication Technique
15.Proven Assertiveness Techniques that Work
Part IV: The Follow-up Visit
16.Best & Worst Case Scenarios
17.Is this a Life Worth Saving?
18.Preventing Further Infection
19.When It’s Time to Pull The Plug

About the Author

Linnda Durre', Ph.D., is a psychotherapist, business consultant, national speaker; magazine, Internet, and newspaper columnist; and television and radio talk show host, consults and speaks to businesses, companies, and corporations. She hosted and co-produced two live call-in TV shows: "Ask The Family Therapist," on America's Health Network, a national cable TV station associated with the Mayo Clinic which aired from Universal Studios, Orlando; and "Personal Success Hotline with Dr. Durre'," on a PBS affiliate, and three radio shows. She has spoken to hundreds of groups and given interviews on Oprah, 60 Minutes, The Today Show, The O'Reilly Factor, Canada AM, Daytime, Fox, CBS, NBC, ABC, and Good Morning America, among others, and she has been interviewed, quoted, and/or cited in Forbes, Wall Street Journal, Investors Business Daily, Inc. Magazine, Business Week, Law Office Administrator, New York Times, LA Times, Christian Science Monitor, USA Today, Orlando Magazine, Toronto Globe & Mail, Pasadena Star News, Argus Leader, San Diego Union and Tribune, Atlanta Journal Constitution, Orlando Business Journal, Orlando Sentinel, Seattle Daily Journal of Commerce, San Francisco Chronicle and Examiner, Pacific Sun, San Antonio Light, Florida Magazine, and Parade. She has written for Forbes Online, AOL, Monster, Yahoo, Orlando Business Journal, American Cities Business Journals, Brentwood News, and in her column at eBossWatch on coping with difficult bosses.