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Streetlights and Shadows
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I know of no one who combines theory and observation -- intellectual rigor and painstaking observation of the real world -- so brilliantly and gracefully as Gary Klein. -- Malcolm Gladwell, author of Outliers and Blink Gary Klein has taken aim at attempts to base decision making on analytic reasoning. To his credit, he does not claim that analytic decision models are useless. He argues that they are limited, and he shows how and why. Klein shows the importance of human understanding and experience as alternatives to analytic models, especially in complex and dynamic situations. He makes his point with many excellent examples, drawn both from his own extensive experience and from the literature. This is a book that should be read by anyone with a serious interest in how decisions ought to be made, whether by humans or machines. -- Earl Hunt, Professor Emeritus, University of Washington

About the Author

Gary Klein is Senior Scientist at MacroCognition LLC. He is the author of The Power of Intuition, Seeing What Others Don't, Working Minds- A Practitioner's Guide to Cognitive Task Analysis (with Beth Crandall and Robert R. Hoffman), and Streetlights and Shadows- Searching for the Keys to Adaptive Decision Making, the last two published by the MIT Press.

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"I know of no one who combines theory and observation--intellectual rigor and painstaking observation of the real world--so brilliantly and gracefully as Gary Klein."--Malcolm Gladwell, author of Outliers and Blink -- Malcolm Gladwell "Gary Klein has taken aim at attempts to base decision making on analytic reasoning. To his credit, he does not claim that analytic decision models are useless. He argues that they are limited, and he shows how and why. Klein shows the importance of human understanding and experience as alternatives to analytic models, especially in complex and dynamic situations. He makes his point with many excellent examples, drawn both from his own extensive experience and from the literature. This is a book that should be read by anyone with a serious interest in how decisions ought to be made, whether by humans or machines." Earl Hunt , Professor Emeritus, University of Washington "I know of no one who combines theory and observation--intellectual rigor and painstaking observation of the real world--so brilliantly and gracefully as Gary Klein." Malcolm Gladwell , author of Outliers and Blink

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