Preface.
I. PLANNING TO WRITE.
1. The Quest.
Technical Writing Theorems
Technical Writing Can Be Creative
Tell 'Em
The Value of Technical Communication to You
Comparing Technical Writing to Engineering and Science
2. Audience.
General Education Level
Experience and Expertise
Breadth of Audience
Native Language
Native Culture
Audience Motivation
Medium and the Message
Becoming the Audience
Summary of Audience
3. Documentation Plans.
Document Specifications (Doc Specs)
Doc Specs: Sample
Documentation Project Plans
Documentation Project Plan: Sample
Summary of Documentation Specifications
II. WRITING: GENERAL PRINCIPLES.
4. Words.
Jargon
Consistency
Verbs
Adjectives and Adverbs
Pronouns: He, She, and They
Pronouns: You
Pronouns: It and They
Fluffy Phrases
Commonly Confused Words
Summary of Words
5. Sentences.
Active Voice and Passive Voice
Active Voice Is Better
When Is Passive Voice Okay?
Short = Sweet
Causes of Long Sentences
One Sentence = One Thought
Parenthetical Clauses
Summary of Sentences
6. Paragraphs and Sections.
Sentence Transitions
Paragraph Length
Paragraph Transitions
Sections
Summary of Paragraphs and Sections
7. Lists.
Bulleted Lists
Elements in Bulleted Lists
The Length of Each Element
Numbered Lists
Directions
Introductions to Lists
Parallel Lists
Summary of Lists
8. Tables.
Column Headers
Units of Measure
Arrangement of Columns and Rows
Parallelism in Tables
Amount of Text in Cells
Rules
Shading
Captions
Summary of Tables
9. Graphics
Graphics
Time Series
Extra Detail in Online Graphics
Before and After
Callouts versus Embedded Text
Graphics That Orient Readers
Screenshots
Color Blindness
Block Diagrams
Text That Supplements Figures
Technical Photography
Line Art Enhances Technical Photographs
Big Picture First, Then Details
Layout: Controlling Focus
Layout: Keeping Eyes on the Page
Layout: White Space
Summary of Graphics
10. Professional Secrets.
Explanations of Formula-Based Rules
Examples
Examples by Metaphor
Examples for Programming Documentation
Question-and-Answer Format
Question-and-Answer Format Example
In Other Words
Tone
Pace
Footnotes and Other Digressions
Beyond the Obvious
Precision Descriptions
The Hardest Part of Writing
Summary of Professional Secrets
III. WRITING: SPECIFIC KINDS OF DOCUMENTS.
11. Manuals.
Manual Style: Cookbooks
Cookbook Example: Installing the Carambola Server
Manual Style: Tutorials
Tutorial Example: Getting Started with HTML
Manual Style: Guides
Guide Example: Creating HTML Headers
Manual Style: Reference Manuals
Reference Example: The pr1me Utility
Manual Style: Nonverbal Manuals
Online Help: Overview
Online Help: Best Practices
Online Help Examples
Release Notes
Release Notes Example: Carambola Web Server Version 3.7
Prefaces
Preface Example
Glossaries
Glossary Example: Tropical Weather Terms
Tables of Contents
Indexes
Indexes: Providing Concise Entries
Indexes: Permuting Terms
Indexes: Providing Entries for Concepts
Summary of Manuals
12. Web Sites.
Plans
Home Page: Specify Purpose and Audience
Home Pages: Engage the Reader's Imagination
Home Pages: Set the Tone
Page Templates
Navigators and Search Boxes
Hyperlinks in Body Text
Secondary Pages
Text in Web Sites
PDF versus HTML
Frequently Asked Questions (FAQs)
Summary of Web Sites
13. Proposals.
The Proposal before the Proposal
Adherence to the Proposal Template
Proposal Element: Cover Letters
Proposal Element: Biographies
Proposal Element: Abstracts
Proposal Element: Contingency Plans
Proposals for Revolutionary Ideas
Research Proposals
Research Proposals: Significance Statements
Research Proposals: Objectives and Hypotheses
Research Proposals: Design and Methods
Book Proposals
Book Proposal: Example Marketing Section
Business Plans
Summary of Proposals
14. Internal Planning Documents.
Business Proposals
Business Proposal: Example
High-Level Technical Specs
High-Level Technical Spec Example
Low-Level Technical Specs
Low-Level Technical Spec Example
Summary of Internal Planning Documents
15. Lab Reports.
Abstract
Introduction
Materials
Experimental Procedure
Results
Discussion
Conclusion
References
Summary of Lab Reports
16. PowerPoint Presentations.
Organizing a Presentation: The Big Picture
The Number of Slides
The Opening Moments of a Presentation
Introductory Slides: The Traditional Approach
Introductory Slides: An Alternate Approach
Body Slides: Pace and Variety
Mechanics: Fonts and Backgrounds
Body Slides: Effective Lists
Audience: The Theory of Relativity
Graphics
The Complexity of a Graphic
Question-and-Answer Sessions
Different Kinds of Learners
PowerPoint Speech: The Basics
PowerPoint Speech: Lessons from the Pros
PowerPoint Speech: Overcoming Fear
Summary of PowerPoint Presentations
17. E-Mail.
The Essence of the E-Mail Problem
Before Hitting the Send Button...
After the First Miscommunication...
Summary of E-Mail
IV. EDITING AND PRODUCING DOCUMENTS.
18. Editing and the Documentation Process.
Editing: What Is It Really?
Technical Editing a Peer's Work
Technical Editing a Superior's Work
Copyediting a Colleague's Document
Copyediting Your Own Document
Media for Technical Editing
Bug-Tracking Systems
A Process for Editing
Beta Tests for Documentation
Summary of Editing and the Documentation Process
19. Fonts and Typography.
Serif and Sans-Serif Fonts
Fixed-Width versus Variable-Width Fonts
Serif and Sans-Serif in Hard Copy
Serif and Sans-Serif in Soft Copy
Font Height
Italics and Boldface
Consistency and Convention
True-Type versus PostScript Fonts
Summary of Fonts and Typography
20. Punctuation.
Commas
Dashes and Hyphens
Semicolons
Periods
Colons
Quotation Marks
Glossary.
Bibliography.
Index.
The fastest way for professionals to master technical writing! You're a technical professional, perhaps a programmer, engineer, or scientist. You are not a professional writer, but writing is part of your job (specs, manuals, proposals, lab reports, technical presentations, Web content, data sheets, and so on). Welcome. This book is for you. It's all you need to clearly communicate technical ideas to any audience--technical or nontechnical--and motivate them to act. Barry J. Rosenberg organizes every facet of effective technical writing into more than 175 short, concise, fast-paced tutorials. You'll find loads of examples (what to do and what not to do) plus start-to-finish instructions for writing exactly the kinds of documents you need to create. Need specific solutions? This book's bite-size, visual, high-efficiency format delivers them instantly. Dig in, get started, and get results! *Make all your documents and presentations clearer, more concise, and more compelling *Understand your audience, and target your content appropriately *Learn how to write for an international audience *Use active voice to communicate with confidence and authority *Produce effective lists, tables, and graphics *Create useful examples *Write effective manuals and release notes *Implement solid technical Web sites *Develop winning research, business, and book proposals *Create and present compelling PowerPoint presentations *Write e-mails that don't ignite flame wars *Learn how to integrate documentation development into best engineering practices Downloadable examples are available on the Web.
Barry Rosenberg is the author of more than sixty corporate technical manuals, primarily on programming. An experienced instructor, Barry has taught everything from high school physics to weeklong corporate seminars on data structures. Most recently, he spent four semesters at MIT, where he taught advanced technical writing. Barry currently works as the documentation manager at 170 Systems.
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