PART I: LAYING THE FOUNDATIONS
1 Successful Helping – An Introduction
2 The Helping Relationship
PART II: THE THERAPEUTIC DIALOGUE: COMMUNICATION AND
RELATIONSHIP-BUILDING SKILLS
3 Empathic Presence and Responding – Building a Mutual
Understanding
4 The Art of Probing and Summarising
5 Facilitating Client Self-Challenge: From New Perspectives to New
Behaviour
6 Helper Self-Challenge and Overcoming Client Resistance
PART III: THE SKILLED HELPER PROBLEM-MANAGEMENT AND
OPPORTUNITY-DEVELOPMENT APPROACH TO HELPING
7 An Introduction to the Problem-Solving and Problem-Management
Process
8 Stage I: Helping Clients Explore their Concerns and Tell their
Stories
9 Stage II: Helping Clients Design Problem-Managing Outcomes and
Set Goals
10 Stage III: Planning the Way Forward
11 How to Implement and Make it all Happen
PART IV: EXERCISES TO ASSIST IN BECOMING A SKILLED HELPER, AND
EXTRACT FROM A COUNSELLING CONVERSATION
12 Counselling Skills Exercises
13 Extract from a Counselling Conversation
Gerard Egan, Ph.D., is Emeritus Professor of Psychology and Organizational Studies at Loyola University of Chicago. He has written over a dozen books and currently writes in the areas of communication, counselling, business and organization effectiveness, management development, the management of innovation and change, leadership and organization politics and culture. He also conducts workshops in these areas both in the United States and abroad and is a consultant at a variety of companies and institutions worldwide.
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