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The Skilled Helper


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Table of Contents

PART I: LAYING THE FOUNDATIONS 1 Successful Helping - An Introduction 2 The Helping Relationship PART II: THE THERAPEUTIC DIALOGUE: COMMUNICATION AND RELATIONSHIP-BUILDING SKILLS 3 Empathic Presence and Responding - Building a Mutual Understanding 4 The Art of Probing and Summarising 5 Facilitating Client Self-Challenge: From New Perspectives to New Behaviour 6 Helper Self-Challenge and Overcoming Client Resistance PART III: THE SKILLED HELPER PROBLEM-MANAGEMENT AND OPPORTUNITY-DEVELOPMENT APPROACH TO HELPING 7 An Introduction to the Problem-Solving and Problem-Management Process 8 Stage I: Helping Clients Explore their Concerns and Tell their Stories 9 Stage II: Helping Clients Design Problem-Managing Outcomes and Set Goals 10 Stage III: Planning the Way Forward 11 How to Implement and Make it all Happen PART IV: EXERCISES TO ASSIST IN BECOMING A SKILLED HELPER, AND EXTRACT FROM A COUNSELLING CONVERSATION 12 Counselling Skills Exercises 13 Extract from a Counselling Conversation

About the Author

Gerard Egan, Ph.D., is Emeritus Professor of Psychology and Organizational Studies at Loyola University of Chicago. He has written over a dozen books and currently writes in the areas of communication, counseling, business and organization effectiveness, management development, the management of innovation and change, leadership and organization politics and culture. He also conducts workshops in these areas both in the United States and abroad and is a consultant at a variety of companies and institutions worldwide.

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