Editors, Authors, and Contributors.
Introduction.
Part One: Understanding the Skilled Facilitator
Approach.
1. The Skilled Facilitator Approach (Roger Schwarz).
2. The Group Effectiveness Model (Roger Schwarz).
3. Using Facilitative Skills in Different Roles (Roger
Schwarz).
4. Understanding What Guides Your Behavior (Roger Schwarz).
5. Ground Rules for Effective Groups (Roger Schwarz).
6. The Diagnosis-Intervention Cycle (Peg Carlson).
7. Thinking and Acting Systemically (Anne Davidson).
8. Contracting with Groups (Roger Schwarz).
Part Two: Starting Out.
9. Jointly Designing the Purpose and Process for a Conversation
(Roger Schwarz, Anne Davidson).
10. Process Designs (Anne Davidson).
11. Basic Facilitation: What Can Be Accomplished? What Cannot?
(Peg Carlson).
12. Do the Math: Creating a Realistic Agenda (Peg Carlson).
13. Beginning Meetings: Introductions and Guidelines for
Working
Together (Anne Davidson).
14. Introducing the Ground Rules and Principles in Your Own
Words (Sue McKinney).
15. Using the Group Effectiveness Model (Anne Davidson).
16. Helping Group Members Focus on Interests Rather Than
Positions (Peg Carlson).
17. Developing Shared Vision and Values (Anne Davidson).
18. Helping Groups Clarify Roles and Expectations (Anne
Davidson).
19. Using the Skilled Facilitator Approach to Strengthen Work
Groups and Teams (Anne Davidson).
20. Using the Ground Rules in E-Mail (Roger Schwarz).
Part Three: Deepening Your Practice.
21. Ways to Practice the Ground Rules (Anne Davidson).
22. Some Tips for Diagnosing at the Speed of Conversation (Peg
Carlson).
23. Opening Lines (Roger Schwarz).
24. Reducing the Skilled Facilitator Jargon (Roger Schwarz).
25. Now What Do I Do? Using Improv to Improve Your Facilitation
(Roger Schwarz, Greg Hohn).
26. Ground Rules Without the Mutual Learning Model Are Like
Houses Without Foundations (Sue McKinney).
27. Writing and Analyzing a Left-Hand Column Case (Roger
Schwarz).
Part Four: Facing Challenges.
28. Holding Risky Conversations (Anne Davidson).
29. Exploring Your Contributions to Problems (Roger
Schwarz).
30. Moving Toward Difficulty (Sue McKinney).
31. Responding to Silence and Interruptions and Enabling
Members
to Talk to Each Other (Roger Schwarz).
32. Raising Issues In or Out of the Group (Roger Schwarz).
Part Five: Seeking Your Path.
33. Finding Your Voice (Anne Davidson).
34. Being a Mutual Learner in a Unilaterally Controlling World
(Sue McKinney).
35. Introducing the Skilled Facilitator Approach at Work:
Pitfalls and Successes (Sue McKinney).
36. Bringing It All Back Home, or Open Mouth, Insert Foot
(Peter
Hille and the Staff of the Brushy Fork Institute).
37. A Carp in the Land of Koi (Susan R. Williams).
Part Six: Leading and Changing Organizations.
38. Daily Challenges of a Facilitative Leader (Tom Moore).
39. Learning to Live Our Philosophy (Betsy Monier-Williams).
40. Helping a Team Understand the System They Created (Roger
Schwarz).
41. ?I Can?t Use This Approach Unless My Boss
Does? (Roger Schwarz).
42. How to Stop Contributing to Your Boss?s and Your Own
Ineffectiveness (Roger Schwarz).
43. Developmental Facilitation (Anne Davidson, Dick
McMahon).
44. Guidelines for Theory-in-Use Interventions (Anne Davidson,
Dick McMahon).
45. Introducing the Core Values and Ground Rules (Jeff
Koeze).
46. From Learning to Lead to Leading to Learn (Joe Huffman).
47. Reflections of a Somewhat Facilitative Leader (Jeff
Koeze).
48. Integrating the Skilled Facilitator Approach with
Organizational Policies and Procedures (Roger Schwarz, Anne
Davidson).
49. 360-Degree Feedback and the Skilled Facilitator Approach
(Peg Carlson).
50. Implementing a 360-Degree Feedback System (Bron D.
Skinner).
51. Do Surveys Provide Valid Information for Organizational
Change? (Peg Carlson).
52. Using the Skilled Facilitator Approach in Different and
Multiple Cultures (Anne Davidson).
Part Seven: Integrating the Skilled Facilitator Approach in
Your Worklife (and Non-Worklife).
53. The Drama Triangle: A Unilateral Control Program for
Helping
Others (Dick McMahon).
54. Using Creative and Survival Cycles to See and Shift Mental
Models (Guillermo Cuéllar).
55. The Skilled Facilitator Approach and the Myers-Briggs Type
Indicator (Anne Davidson).
56. Applying the Skilled Facilitator Approach to a Systems
Thinking Analysis (Chris Soderquist).
57. The Facilitative Coach (Anne Davidson, Dale Schwarz).
58. Becoming a Facilitative Trainer (Sue McKinney, Matt
Beane).
59. Being a Facilitative Consultant (Harry Furukawa).
60. Using the Skilled Facilitator Approach as a Parent (Peg
Carlson).
61. Running for Office in a Unilaterally Controlling World
(Steve Kay).
62. Using the Facilitative Leader Approach in Public Office
(Verla Insko).
Afterword: Some Important Lessons (Roger Schwarz, Anne
Davidson).
Acknowledgments.
Index.
About Roger Schwarz & Associates.
Roger Schwarz is an organizational psychologist and president of
Roger Schwarz & Associates (www.schwarzassociates.com). He is the
author of the best-selling book The Skilled Facilitator: A
Comprehensive Resource for Consultants, Facilitators, Managers,
Trainers, and Coaches. Schwarz facilitates groups and consults,
coaches, and speaks on facilitation, facilitative leadership, and
developing effective teams and organizations.
Anne Davidson, Peg Carlson, and Sue McKinney are consultants with
Roger Schwarz & Associates, a leadership and organization
development consulting firm, which is dedicated to helping people
think and act differently so they can improve their business
results and relationships.
"This is one of the best field books I have ever read. The advice is derived from sound research and theory, and it is crafted in a clear-cut, concrete, detailed, and highly useful way. It focuses on the important everyday skills of practice, including some of the most difficult issues that challenge the user." --Chris Argyris, James Bryant Conant Professor of Education and Organizational Behavior, emeritus, Harvard University; author, Reasons and Rationalizations: The Limits of Organizational Knowledge "Roger Schwarz and his coauthors are meticulous in their guidance for facilitators, consultants, coaches, and leaders everywhere. They dissect our encounters with each other and help us recognize what works, what doesn?t, and what we might do about it. This is a book to return to again and again." --Geoff Bellman, author, The Consultant?s Calling and Your Signature Path "Anyone who strives to lead more effectively will find this book a treasure trove of tips and tools. Whether you?re an executive or small team leader, a parent or a politician, The Skilled Facilitator Fieldbook will be the reference you reach for to increase your capacity to lead." --Karen Thomas-Smith, global training and development director, SAS "This book provides the tools, techniques, and actual experience to truly practice shared leadership. Roger Schwarz and his colleagues provide not only the theory but the practical, hands-on experience required to develop high performance teams." --Jay Hennig, vice president, Moog, Inc. "Although I consider myself already familiar with Roger?s Skilled Facilitator approach, I was amazed at the breadth and depth this Fieldbook provides. It is a compelling resource for anyone interested in building his or her facilitative capabilities." --Sandy Schuman, University of Albany, SUNY; editor, The IAF Handbook of Group Facilitation; and moderator, the Electronic Discussion on Group Facilitation "The Skilled Facilitator Fieldbook is a must have for anyone serving as a third party intervener, coach, consultant or a manager with a desire to develop people and groups." --Thomas P. Zgambo, corporate ombudsman, Coca-Cola Enterprises Inc. "The Skilled Facilitator Fieldbook truly provides the reader with an understandable ?root cause? perspective on why people interact the way they do and the means to create change. It goes way beyond the ?memorize these rules? approach advocated by many practitioners." --Sid Terry, director organization development, NA Manufacturing, Kraft Foods
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