Table of Contents

Part I: Six Sigma Implementation & Management; Chapter 1. Building the Responsive Six Sigma Organization; Chapter 2. Recognizing Opportunity; Chapter 3. Data-Driven Management; Chapter 4. Maximizing Resources; Part II: Six Sigma Tools and Techniques; Chapter 5. Project Management Using DMAIC and DMADV; Chapter 6. The Define Phase; Chapter 7. The Measure Phase; Chapter 8. Process Behavior Charts; Chapter 9. Measurement Systems Evaluation; Chapter 10. Analyze Phase; Chapter 11. The Improve/Design Phase; Chapter 12. Control/Verify Phase; Appendices; References; Index

About the Author

Thomas Pyzdek is a quality consultant, entrepreneur, author, educator, software developer, and speaker. He writes a regular column for Quality Digest and is a Fellow of the American Society for Quality (ASQ). He conducts seminars on Six Sigma for the American Society for Quality, and has received that organizations "Edwards" award. His clients and employers cover a wide range of industries including Ford, GM, McDonald's, Avon, Hughes Aircraft Company Missile Systems Group, and the Tucson Medical Center. McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide