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Shortell and Kaluzny's Healthcare Management
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Table of Contents

PART I: INTRODUCTION. 1. The Challenge of Delivering Value in Health Care: Global and U.S. Perspectives. 2. Leadership and Management: A Framework for Action in Health Care. PART II: MICRO PERSPECTIVES. 3. Organization Design and Work Coordination. 4. Motivating People at Work. 5. Teams and Team Effectiveness in Health Services Organizations. 6. Managing Communication. 7. Power, Politics, and Conflict Management in Health Care Settings. 8. Managing Complexity, Learning, and Innovation. 9. Improving Quality in Health Care Settings. PART III: MACRO PERSPECTIVES. 10. Strategic Thinking and Competitive Advantage. 11. Managing Strategic Alliances in Health Care. 12. Health Policy and Regulation in the United States. 13. Health Information Systems and Organizational Strategy. 14. Consumerism and Ethics: Emerging Issues in Health Care. 15. Globalization and Health.

About the Author

Bryan J. Weiner is Professor, Department of Health Policy and Management, Gillings School of Global Public Health, University of North Carolina at Chapel Hill. He is the author of, and the contributor to, numerous books and articles. He is a member of the Academy of Health, the Academy of Management, the American Public Health Association and the Society for Behavioral Medicine. Dr. Weiner has a Bachelor of Arts Degree in Psychology, a Master of Arts Degree in Organizational Psychology and a Doctor of Philosophy Degree in Organizational Psychology. Elizabeth H. Bradley, Ph.D. is a Professor of Epidemiology and Public Health at the Yale School of Public Health, where she directs the Health Management Program and Global Health Concentration. She is also the Director of the Yale Global Health Initiative. She has extensive academic and research experience in the public health arena and is the recipient of numerous honors and research grants. Her research focuses on health services, with an emphasis on management and quality improvement. Dr. Bradley is a member of the Gerontological Society of America, the Academy of Health, and the Association of University Programs in Health Administration. She is a faculty Associate of the American College of Healthcare Executives and a full member of the Yale Cancer Center Prevention/Control Program. She is also the author of over one hundred published papers and the author of, and contributor to, numerous books and articles in the health field. Elizabeth Howe Bradley has a Bachelor of Arts Degree in Economics, A master of Business Administration and a Doctor of Philosophy Degree in Health Policy and Health Economics. Lawton Robert Burns, is the James Joo-Jin Kim Professor, and Professor of Health Care Management in the Health Care Management Department at the Wharton School, University of Pennsylvania. He is also Director of the Wharton Center for Health Management and Economics. His research focuses on hospital-physician relationships, strategic change, integrated health care, supply chain management, health care management, formal organizations, physician networks and physician practice management firms. Dr. Burns is the author of, and contributor to several books, as well as numerous articles, on Health Care Management. He is the recipient of numerous grants, awards and Fellowships and has held many academic positions throughout his career. Dr. Burns has also provided expert witness testimony for the federal government as well as for the private sector. He is a member of the Academy of Management, the American Hospital Association and the Association for Health Services Research. Lawton R. Burns has a Bachelor of Arts Degree in Sociology and Anthropology, a Master's Degree in Sociology and a Doctor of Philosophy Degree in Sociology.

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PART I: INTRODUCTION. 1. The Challenge of Delivering Value in Health Care: Global and U.S. Perspectives. 2. Leadership and Management: A Framework for Action in Health Care. PART II: MICRO PERSPECTIVES. 3. Organization Design and Work Coordination. 4. Motivating People at Work. 5. Teams and Team Effectiveness in Health Services Organizations. 6. Managing Communication. 7. Power, Politics, and Conflict Management in Health Care Settings. 8. Managing Complexity, Learning, and Innovation. 9. Improving Quality in Health Care Settings. PART III: MACRO PERSPECTIVES. 10. Strategic Thinking and Competitive Advantage. 11. Managing Strategic Alliances in Health Care. 12. Health Policy and Regulation in the United States. 13. Health Information Systems and Organizational Strategy. 14. Consumerism and Ethics: Emerging Issues in Health Care. 15. Globalization and Health.

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