COVID-19 Response at Fishpond

Read what we're doing...

Service Management Principles for Hospitality & Tourism


Product Description
Product Details

Table of Contents

Chapter 1 - Introduction: The Metamorphosis of Service Chapter 2 - The Nature of Service Chapter 3 - Service Quality Chapter 4 - Understanding and Engaging Customers Chapter 5 - Service Vision, Service Design and the Service Encounter Chapter 6 - Service Marketing: Managing Customer Experiences and Relationships Chapter 7 - Service Guarantees, Service Failure and Service Recovery Chapter 8 - Managing and Engaging Employees in Service Organizations Chapter 9 - Leadership for Service Organizations Chapter 10 - Bringing Service Management to Life! Case Studies of Best Practice

Ask a Question About this Product More...
Write your question below:
Look for similar items by category
People also searched for
This title is unavailable for purchase as none of our regular suppliers have stock available. If you are the publisher, author or distributor for this item, please visit this link.
Item ships from and is sold by Fishpond World Ltd.
Back to top