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Second Victim
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Table of Contents

Victims
Who Are Second Victims?
Research on the Second Victim
Second Victimhood Symptoms: From Normal to Unnecessary
First Victims, Second Victims, and This Book

Trauma

PTSD and Second Victims
PTSD and Somatic Models
Cognitive Models of PTSD
The Risks of Pathologizing Second Victims

Guilt

Introduction
Guilt, Control, and Learning
Shame

Investigation

Introduction
Empowering the Second Victim with an Investigation
Investigation, Independence, and Timing
Case Study: Empowering the Second Victim with an Investigation

Justice
Introduction
Restorative Justice

Forgiveness

Introduction
Forgiving as Act
Forgiving as Process
Self-Forgiveness

Support

Introduction
Critical-Incident Stress Management and Psychological First Aid
Implementing and Maintaining Organizational Support Systems
Limits and Problems of Crisis and Trauma Intervention

Resilience

Introduction
From Recovery to Resilience
Resilient Individuals, Resilient Organizations
References
Index

Reviews

"With Dekker's books there is always a thought-provoking central theme. ... Part of the effectiveness of this book is in its inclusion of the reader - I felt as if I was being guided through my own thoughts, rather than someone else's words. ... I cannot recommend this book enough, especially if you work in systems design or organisational culture. It is easy to read, but may leave you with more questions than it answers. I do not think that is a bad thing."
-Ella-Mae Hubbard, Loughborough University, Loughborough, UK

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