Foreword Introduction. What Is SAP? What Is R/3? What Is the R/3 Reference Model? Who Uses R/3? How Do Customers View R/3?xxvii Conclusion.I. BUSINESS ENGINEERING. 1. Business Engineering and Enterprise Optimization. Significance of Business Engineering. Principles of Business Engineering. Objectives of Business Engineering. Benefits of Business Engineering. Business Engineering with Information Technology. Integration of Information Technology. Developments in Information Technology. Client/Server Technology. Benefits of Client/Server Technology. SAP and Client/Server Technology. Conclusion.2. The Business Blueprint. Pros and Cons of Business Blueprints. General Design of the R/3 Blueprint. Focus of the R/3 Blueprint. Event-Driven Process Chain Methodology (EPC). Describing Complex Business Processes. EPC Methodology and Viewpoints in the R/3 Reference Model. Summary.3. Configure to Order. Standard Software Implementation Issues. Mapping with the Business Blueprint. Redlining the Blueprint. Extending the Business-Process Design. Implementation Case Studies. Conclusion.II. PROCESS DESIGN. 4. Value Chain Thinking. The Value Chain Principle. R/3 and the Value Chain. Overview of Part 2: Value Chain Thinking.5. Sales Logistics. Standard Order Handling Scenario. Contract Handling. Third-Party Order Handling. Customer Consignment Stock Handling. Cash Order Handling. Rush Order Handling. Decentralized Shipping. Sales and Distribution Examples.6. Production Logistics. Production by Lot Size. Repetitive Manufacturing. Make-to-Order Production. Process Manufacturing. Project-Related "Engineer to Order". Quality Management for Goods Receipt from Production. Production Logistics Example: Autodesk Incorporated, Sausalito, California.7. Procurement Logistics. Processing Stock Material Scenario. Processing of Consumable Material. Management of Consignment Stocks. Subcontract Order Processing. Stock Transfer Processing. External Services Management. Materials Management Examples.8. External Accounting. Vendor Processing. Customer Processing. OTA Vendor Processing. Creditor Subsidiary/Head-Office Processing. General Ledger Processing. Special-Purpose Ledgers Processing. Consolidation. Customer Example: Syntex Corporation, Palo Alto, California, and Maidenhead, England.9. Organization and Human Resource Management. Personnel Management. Business Event Processing. Travel Expense Processing. Time Management Processing. Payroll Processing. Salary Administration. Benefits Administration. Customer Example: The Wellmann Group, Enger, Germany.10. Business Planning and Controlling. Cost Object Controlling. Profitability Analysis. Profit Center Accounting. Overhead Cost Management. Customer Example: Convex Computer Corporation, Richardson, Texas.11. Capital Asset Management. Planned Plant Maintenance. Plant Maintenance Due to Damage. Project-Related Plant Maintenance. Cash Management. Budgeting. Fixed Asset Processing. Leased Asset Processing. Customer Example: Chevron Products Company, U.S.A.III. ARCHITECTURE, FRAMEWORK, AND TOOLS. 12. Architecture of the R/3 System. R/3 and the Distributed Environment. The Three-Tier Client/Server R/3 Architecture. Benefits of the R/3 Three-Tier Client/Server. Interprogram Communication. Middleware Transaction Management. Rationale for Distributed Business-Process Integration. Capabilities of Application Distribution in R/3. Tools for Application Distribution. Conclusion.13. R/3 Framework and Infrastructure. Background of Business Integration. SAP Business Framework. Repository as Integrating Factor. Enterprise Application Development. Conclusion.14. Business Engineering in R/3. R/3 Business Engineer Overview. Benefits of the R/3 Business Engineer. Modeling and Configuring the Enterprise. Using the R/3 Reference Model. Guideline for Implementing R/3. Project Management. Workflow and Personnel Organization. Open Repository Interface. Business Engineer: Future Vision.15. New Age Enterprise. Electronic Commerce. New Age Application Components. R/3 Internet Application Scenarios. The Industry Reference Model, Process Configuration, and Vertical Markets. Autonomous Software Agents. Conclusion.Index.