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The Resource Management and Capacity Planning Handbook
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Table of Contents

Preface
Acknowledgments
Introduction: A Bigger Boat or a Smaller Shark 1
Chapter 1: The Current State of Affairs in ResourcePlanning 5
Chapter 2: From Chaos to Control: Paths to Maturity 23
Chapter 3: The Best-Laid Plans: Things That Cause Havocwith Resource Efficiency and What to Do About It 57
Chapter 4: Why Do We Need This Anyway? Selling Resource Planning Internally 89
Chapter 5: Who's in Charge Here? Ownership of the Process 117
Chapter 6: Strategic Alignment: How Not to Manage Like Custer . . . and Other Lessons from the Military 131
Chapter 7: Resources Are People Too: Execution and Productivity-the Human Side of Resource Management 141
Chapter 8: The Capacity Quadrant: Four Pillars of Effective Resource Capacity Management 173
Chapter 9: Specific Industry Considerations: Products, Services, Life Sciences, Healthcare, Government, and More 201
Chapter 10: Mastering Resource Management: Irrefutable Truths, Parting Recommendations, and Tools for the Road 221
Notes 229
Index 235

About the Author

Jerry Manas is a bestselling author and recognized thought leader in organizational project and resource management. He is also Senior Editor and Research Consultant for market leading portfolio management firm, Planview. His work has been highlighted in a variety of publications, including the Houston Chronicle, Chicago Sun Times, National Post, Globe and Mail, Huffington Post, and others. You can follow him on Twitter @jerrymanas.

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