Australasia's Biggest Online Store

Shop over a million Toys in our Huge New Range

Quality Without Tears


Product Description
Product Details

Table of Contents

The profile of a problem organization; the quality vaccine; demotivation; quality control; determination; the first absolute - the definition of quality is; conformance to requirements; the second absolute - the system of quality is prevention; the third absolute - the performance standard is zero; the fourth absolute - the measurement of quality is the price of nonconformance; education; implementation; team actions; team executions; the saving of Emory Spellman; the dehassling of light blue; some success stories; mixing the vaccine serum; how come very little ever improves by itself?; guidelines for browsers.

About the Author

Phillip B. Crosby has had 39 years of hands-on experience as a quality management professional and an executive. While with Martin Marietta he created the concept of ZZeroDefects. During 14 years as Vice-President of the ITT Corporation he was responsible for quality worldwide in 87 divisions. In 1979 he founded Phillip Crosby Associates, Inc. (PCA), which became the world's largest quality management consulting firm. Each year 20,000 executives and managers attaend the Quality College of PCA. In 1991 he retired from PCA and now serves as Chairman of Career IV, Inc., in Maitland, Florida, spending his time working with those who would become executives, and speaking to groups. His other books include Quality is Free, Running Things, The Eternally Successful Organization, Let's Talk Quality, Leadeing, and The Art of Getiing Your Own Sweet Way.

Ask a Question About this Product More...
Write your question below:
Look for similar items by category
How Fishpond Works
Fishpond works with suppliers all over the world to bring you a huge selection of products, really great prices, and delivery included on over 25 million products that we sell. We do our best every day to make Fishpond an awesome place for customers to shop and get what they want — all at the best prices online.
Webmasters, Bloggers & Website Owners
You can earn a 5% commission by selling Quality Without Tears: The Art of Hassle-Free Management on your website. It's easy to get started - we will give you example code. After you're set-up, your website can earn you money while you work, play or even sleep! You should start right now!
Authors / Publishers
Are you the Author or Publisher of a book? Or the manufacturer of one of the millions of products that we sell. You can improve sales and grow your revenue by submitting additional information on this title. The better the information we have about a product, the more we will sell!
Item ships from and is sold by Fishpond World Ltd.
Back to top