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Project Quality Management

Project Quality Management: Why, What and How, Second Edition demonstrates how to implement the general methods defined in A Guide to the Project Management Body of Knowledge-Fifth Edition (PMBOK(R) Guide) and augments those methods with more detailed, hands-on procedures that have been proven through actual practice. This edition presents case examples that illuminate the theory of quality planning, assurance, and control with real-world narratives, including situation, analysis, and lessons learned. It also provides course discussion points and practical exercises at the end of each chapter. In its first edition, Project Quality Management was the recipient of the 2006 PMI(R) David I. Cleland Project Management Literature Award. The award-winner offered project managers a specific, succinct, step-by-step project quality management process found nowhere else. This second edition features updated and enhanced material that meets the needs of practitioners, trainers, college instructors, and their students!Key FeaturesProvides a Wheel of Quality that codifies in one complete image the contributing elements of contemporary project quality managementEstablishes a quality tool - the pillar diagram - that provides the needed capability to identify root causes of undesirable effectsSupplies quality processes attuned to project scope specifications used to ensure a quality product and quality processes and to help maintain cost and schedule constraints to ensure a quality projectProvides techniques and tools organized and explained according to their application within this quality process that can be applied immediately to improve project implementation and customer satisfaction in any project contextCandidly examines organization aspects that may hinder quality in spite of knowledge and best intentionsPresents "off-line" treatment of the related topics of project training, leadership, and organizational change in the appendicesWAV offers numerous downloadable tools for planning project quality, collecting and understanding data, comprehending and analyzing processes, and problem solving, as well as instruction materials for use in college and professional courses on the topic - available from the Web Added Value(TM) Download Resource Center at www.
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Table of Contents

Section I: Quality FoundationsChapter 1 - Understanding Quality in the Project Management DomainChapter 2 - Evolution of Quality and Its Contemporary Application to ProjectsChapter 3 - Pioneers & ParadigmsSection II: Quality ManagementChapter 4 - Project Quality PlanningChapter 5 - Project Quality AssuranceChapter 6 - Project Quality Control and ImprovementSection III: Tools for Managing Project QualityChapter 7 - Collecting and Understanding Project DataChapter 8 - Understanding Project ProcessesChapter 9 - Analyzing Project ProcessesChapter 10 - Solving Project ProblemsChapter 11 - Common Project PracticesSection IV: Quality in PracticeChapter 12 - Project Systems and SolutionsChapter 13 - Why Not Quality?Appendix 1: Case Study: Dakota Wireless NetworkAppendix 2: Project TrainingAppendix 3: Project LeadershipAppendix 4: Leading Change: A Model by John KotterEpilogueIndex

About the Author

Award-winning author Kenneth H. Rose has more than 35 years of hands-on experience in high technology development and project management and in the development and implementation of quality improvement programs, innovative performance measurement procedures, and strategic plans. He is also an experienced trainer in project management, organizational development and leadership. Mr. Rose is an active member of Project Management Institute, Certified Project Management Professional (PMP(R)), and serves as book review editor of Project Management Journal. He is a former senior member of the American Society for Quality and ASQ Certified Quality Manager. Mr. Rose is also a life member of the National Defense Industrial Association where he served as past chairman of the robotics division.


"This text provides one-stop shopping for anyone seeking guidance on project quality management. Thank goodness for its publication! There is an abundance of books on production-oriented quality, but little that pertains to the special case of projects. Projects are different: they are dynamic, unique, and agents of change. Ken Rose has captured their special nature beautifully while at the same time giving solid coverage of traditional perspectives. Professors, their students, and practitioners will love this book." -J. Davidson Frame, Ph.D., PMP, PMI Fellow, Academic Dean, University of Management and Technology; "Featuring quality foundations, early pioneers, and the link to project management; tools to use for success; and exercises, case studies, points to ponder, and detailed references, Project Quality Management: Why, What and How by Ken Rose is the definitive book on this most significant area for project professionals at all levels in the marketplace - a must read!" -Dr. Ginger Levin, PMP, PgMP, OPM3 Certified Professional, Consultant, Author, and Educator

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