Foreword xv Dr. Belle Wheelan Preface xix How This Book is Structured xx How to Use This Book xxi Acknowledgments xxv About the Authors xxvii 1. Leadership Issues Management 1 Thinking About Leadership 1 Thinking About Issues 3 Life Balance 10 Anticipating Issues and Potential Outcomes 10 Issues to Consider 11 References 12 2. Mission 15 Questioning the Mission 15 Mission Generations 17 Completion Challenge 21 Balancing Access and Success 22 Transition, Progression, and Transfer 23 Accreditation and Mission 24 Push from the For-Profit Sector 24 Technological Development 25 Legislative Mandates 25 Funding the Mission 26 Workforce Preparation Issues 27 Developing Partnerships 28 Curricular Reform 28 Community College Baccalaureates 30 Organizations and Initiatives 31 Reform Effectiveness 35 A Framework for Mission Management 36 Issues to Consider 39 References 41 3. Accountability, Scorecards, Regulations, and Accreditation 49 Accountability 49 Scorecards 53 Regulations 54 Accreditation 57 Issues to Consider 60 References 62 4. Finance, Cost, and the Economy 65 Economic Benefits of Higher Education 65 Effect of Economic Cycles 65 Saving for Retirement 69 Tuition Increases and College Costs 69 Responses to Economic Cycles 72 Fundraising and Entrepreneurialism 73 Issues to Consider 77 References 78 5. Diversity, Equity, and Inclusion 81 Beyond the Open Door 81 Understanding DEI 82 Institutionalizing DEI 83 DEI Issues 85 Campus Climate Issues 86 Recruitment and Support Issues 87 Communication Issues 88 Gender Bias Issues 89 Students with Disabilities Issues 90 Affirmative Action Issues 90 Immigration Issues 91 Racial Issues 92 Men of Color Issues 92 Veterans Issues 94 LGBT Issues 95 Managing DEI Issues 96 Sustaining Diversity, Equity, and Inclusion 99 Issues to Consider 100 References 106 6. Governance, Communication, and Media Relations 111 Trustees 111 Media Relations 118 Delegation and Internal Governance 123 Communication 126 Collective Bargaining 126 Civility 128 Issues to Consider 133 References 135 7. Organizational Change to Promote Student Success 137 Leading Organizational Change 137 The Completion Agenda 139 Models for Change 140 Resistance to Change 141 Organizational Change and Classroom Practice 144 Organizational Change and Student Support Services 148 A Time for Change: AACC's Reclaiming the American Dream 150 Sustaining Momentum: Managing the Change 152 Issues to Consider 155 References 156 8. Safety and Security 161 Responsibility for Safety and Security 161 Commitment and Enforcement 162 Truth and Consequences of Crime Reporting 164 Leadership Practices for Safety and Security Management 166 Key Safety and Security Management Leadership Questions 169 Resources 170 Athletics 174 Cybersecurity Issues 174 Issues to Consider 176 References 178 Conclusion 181 Reform and Redesign 181 Accountability and Transparency 182 Change and the Evolving Mission 182 Diversity, Equity, and Inclusion 183 Stakeholder Demands 183 Safety and Security 184 New Requirements for Leadership 184 Rewards of Leadership 184 Reference 185 Index 187
GEORGE R. BOGGS is president and CEO emeritus of the American Association of Community Colleges and superintendent/president of Palomar College in San Marcos, California. An active author and speaker, Boggs is the recipient of many awards and honors including the Public Broadcasting System's Terry O'Banion Prize for Teaching and Learning for "triggering the most significant educational movement of the past decade." CHRISTINE J. MCPHAIL is the managing principal for the McPhail Group LLC, a higher education consulting firm, former president of Cypress College, emerita professor of higher education and founder of the Community College Leadership Doctoral Program at Morgan State University, and a coach for Achieving the Dream, a national nonprofit reform network dedicated to community college student success and completion. She is a recipient of the AACC National Leadership Award and the League for Innovation in the Community College Terry O'Banion Leadership Award. McPhail is the editor of one of AACC's best-selling publications, Establishing and Sustaining Learning Centered Community Colleges.