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Practical Knowledge and Information Management


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Table of Contents

1 Introduction to knowledge and information management Definition The history of knowledge management The history of information management How knowledge and information management works Further reading

2 Introducing knowledge and information managementto organizationsOrganizational culture and knowledge and informationmanagementWho needs knowledge management?Introducing knowledge and information management Making the case for knowledge and information management Further reading

3 Information management and governance Information and data repositoriesKey points of advice for good information managementGovernance and policiesRecommended approachesFurther reading
4 Communities and knowledge-sharingCommunication in the workplace Supporting successful communities Recommended approachesFurther reading

5 Making knowledge explicit: knowledge bases know-how and wikisKnowledge organizing systems Types of knowledge storage Recommended approaches Further reading

6 Capturing knowledge legacy: passing on staff knowledgeStorytelling and 'show and tell' Recommended approachesAfter-action reviews and lessons learnedKnowledge capture from departing staffRecommended approachesFurther reading

Afterword: the future of knowledge and informationmanagement



Case studies and sidebars

Chapter 2: Introducing knowledge and informationmanagement to organizationsCase study 2.1: Making KIM noticedCase study 2.2: How not to introduce KIM

Chapter 3: Information management and governanceCase study 3.1: Core organizational dataCase study 3.2: The legacy of email Sidebar: Six alternatives to email Sidebar: A word about controls

Chapter 4: Communities and knowledge-sharing Case study 4.1: Managing your online communitiesCase study 4.2: Building a champions network Sidebar: What to consider when managing online communities

Chapter 5: Making knowledge explicit: knowledge bases, 75know-how and wikisCase study 5.1: Using your users' languageSidebar: Types of taxonomies in knowledge and informationmanagementCase study 5.2: Managing legal know-how
Chapter 6: Capturing knowledge legacy: passing on staff 91knowledgeCase study 6.1: Learning from failure Case study 6.2: The Capstone approach

About the Author

Dr Katharine Schopflin is an information professional with more than 20 years' experience. She has worked in sectors ranging from media to government and in a range of information and knowledge management roles. She teaches regularly on MA LIS courses and publishes regularly in both trade and academic journals. She is the author of two previous Facet Publishing titles, A Handbook for Corporate Information Professionals and A Handbook for Media Librarians.Matt Walsh is Global Knowledge Manager at Pearson. With 16 years' experience as knowledge and information management professional, Matt has worked in a variety of different organisations including public and private sector to deliver successful KM and IM solutions.


'The style is authoritative and accessible, with the authors' own expertise evident with the vignettes of real-life examples of the issues raised, both as positive examples and also of things going wrong. The anonymised case studies are highlighted in stand-out text boxes, giving a brief overview of the topic and contextual information to bring it to life.'- Emily Hopkins, Knowledge Management Programme Manager Health Education England, CILIP Health Libraries Group newsletter * CILIP Health Libraries Group newsletter *

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