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Pmp: Project Management Professional Exam Study Guide

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Table of Contents

Introduction xxi Assessment Test xxxii Chapter 1 What Is a Project? 1 Is It a Project? 2 Projects vs. Operations 3 Stakeholders 5 Project Characteristics 7 What Is Project Management? 7 Programs 8 Portfolios 9 Project Management Offices 10 Skills Every Good Project Manager Needs 12 Communication Skills 13 Organizational and Planning Skills 13 Conflict Management Skills 14 Negotiation and Influencing Skills 14 Leadership Skills 15 Team ]Building and Motivating Skills 15 Role of a Project Manager 16 Understanding Organizational Structures 16 Functional Organizations 17 Projectized Organizations 20 Matrix Organizations 22 Project ]Based Organizations 26 Understanding Project Life Cycles and Project Management Processes 26 Project Phases and Project Life Cycles 26 Project Management Process Groups 29 Understanding How This Applies to Your Next Project 36 Summary 36 Exam Essentials 37 Review Questions 39 Chapter 2 Creating the Project Charter 45 Exploring the Project Management Knowledge Areas 47 Project Integration Management 49 Project Scope Management 50 Project Time Management 51 Project Cost Management 51 Project Quality Management 52 Project Human Resource Management 53 Project Communications Management 54 Project Risk Management 55 Project Procurement Management 55 Project Stakeholder Management 56 Understanding How Projects Come About 56 Needs and Demands 57 Feasibility Studies 59 Performing Project Selection and Assessment 60 Using Project Selection Methods 62 Applying Project Selection Methods 68 Kicking Off the Project Charter 70 Project Statement of Work 70 Business Case 71 Agreements 72 Enterprise Environmental Factors 72 Organizational Process Assets 73 Tools and Techniques 75 Formalizing and Publishing the Project Charter 75 Pulling the Project Charter Together 76 Key Stakeholders 76 Project Charter Sign ]Off 79 Identifying Stakeholders 79 Identify Stakeholders Inputs 79 Stakeholder Analysis 80 Stakeholder Register and Strategy 83 Introducing the Kitchen Heaven Project Case Study 83 Understanding How This Applies to Your Next Project 87 Summary 88 Exam Essentials 89 Review Questions 91 Chapter 3 Developing the Project Scope Statement 97 Developing the Project Management Plan 99 Developing Inputs 100 Documenting the Project Management Plan 102 Plan Scope Management 104 Understanding the Plan Scope Management Inputs 105 Using Plan Scope Management Tools and Techniques 106 Documenting the Scope Management Plan 107 Documenting the Requirements Management Plan 107 Collecting Requirements 108 Using the Tools and Techniques of the Collect Requirements Process 110 Documenting Requirements 112 Defining Scope 115 Product Analysis 116 Alternatives Generation 117 Writing the Project Scope Statement 118 Understanding the Scope Statement Components 118 Approving and Publishing the Project Scope Statement 125 Updating the Project Documents 125 Creating the Work Breakdown Structure 126 Gathering the WBS Inputs 127 Decomposing the Deliverables 128 Constructing the WBS 129 Creating WBS Process Outputs 137 Understanding How This Applies to Your Next Project 141 Summary 142 Exam Essentials 143 Review Questions 145 Chapter 4 Creating the Project Schedule 151 Creating the Schedule Management Plan 152 Defining Activities 154 Define Activities Process Inputs 154 Tools and Techniques for Defining Activities 154 Define Activities Outputs 155 Understanding the Sequence Activities Process 156 Sequence Activities Tools and Techniques 157 Sequence Activities Outputs 162 Estimating Activity Resources 162 Estimate Activity Resources Inputs 163 Estimate Activity Resources Tools and Techniques 164 Estimate Activity Resources Outputs 165 Estimating Activity Durations 165 Estimate Activity Durations Inputs 166 Estimate Activity Durations Tools and Techniques 166 Estimate Activity Durations Outputs 170 Developing the Project Schedule 171 Develop Schedule Inputs 172 Develop Schedule Tools and Techniques 173 Scheduling Process Outputs 185 Understanding How This Applies to Your Next Project 194 Summary 195 Exam Essentials 196 Review Questions 198 Chapter 5 Developing the Project Budget and Communicating the Plan 205 Creating the Project Cost Management Plan 206 Performing Plan Cost Management 207 Creating the Cost Management Plan 207 Estimating Costs 209 Estimate Costs Inputs 210 Tools and Techniques to Estimate Costs 212 Estimate Costs Process Outputs 214 Establishing the Cost Baseline 215 Determine Budget Inputs 216 Determine Budget Tools and Techniques 217 Determine Budget Process Outputs 218 Understanding Stakeholders 221 Analyzing Stakeholders 222 Stakeholder Management Plan 223 Communicating the Plan 224 Plan Communications Management Inputs 224 Tools and Techniques for Plan Communications Management 225 Plan Communications Management Outputs 229 Understanding How This Applies to Your Next Project 233 Summary 234 Exam Essentials 235 Review Questions 236 Chapter 6 Risk Planning 241 Planning for Risks 242 Planning Your Risk Management 243 Plan Risk Management Inputs 244 Tools and Techniques for Plan Risk Management 245 Creating the Risk Management Plan 246 Identifying Potential Risk 251 Identify Risks Inputs 252 Tools and Techniques for Identify Risks 254 Identify Risks Outputs 260 Analyzing Risks Using Qualitative Techniques 261 Perform Qualitative Risk Analysis Inputs 262 Tools and Techniques for Perform Qualitative Risk Analysis 262 Ranking Risks in the Risk Register 269 Quantifying Risk 269 Tools and Techniques for Perform Quantitative Risk Analysis 270 Perform Quantitative Risk Analysis Outputs 275 Developing a Risk Response Plan 276 Tools and Techniques for Plan Risk Responses 277 Plan Risk Responses Outputs 281 Understanding How This Applies to Your Next Project 285 Summary 286 Exam Essentials 287 Review Questions 289 Chapter 7 Planning Project Resources 295 Procurement Planning 296 Plan Procurement Management Inputs 297 Tools and Techniques for Plan Procurement Management 299 Plan Procurement Management Outputs 304 Developing the Human Resource Management Plan 310 Plan Human Resource Management Inputs 310 Plan Human Resource Management Tools and Techniques 313 Plan Human Resource Management Outputs 315 Quality Planning 318 Plan Quality Management Inputs 318 Tools and Techniques for Plan Quality Management 320 Plan Quality Management Outputs 327 Bringing It All Together 330 Understanding How This Applies to Your Next Project 335 Summary 336 Exam Essentials 337 Review Questions 338 Chapter 8 Developing the Project Team 343 Directing and Managing Project Work 344 Direct and Manage Project Work Inputs 346 Tools and Techniques of Direct and Manage Project Work 347 Outputs of Direct and Manage Project Work 347 Acquiring the Project Team 351 Acquire Project Team Inputs 351 Tools and Techniques of Acquire Project Team 352 Outputs of Acquire Project Team 354 Developing the Project Team 355 Tools and Techniques of Develop Project Team 356 Outputs of Develop Project Team 371 Managing Project Teams 372 Tools and Techniques for Managing Teams 372 Managing Project Team Outputs 377 Understanding How This Applies to Your Next Project 380 Summary 381 Exam Essentials 382 Review Questions 383 Chapter 9 Conducting Procurements and Sharing Information 389 Conducting Procurements 390 Conduct Procurements Tools and Techniques 391 Conduct Procurements Outputs 397 Laying Out Quality Assurance Procedures 399 Inputs to Perform Quality Assurance 400 Perform Quality Assurance Tools and Techniques 400 Perform Quality Assurance Outputs 403 Managing Project Information 404 Tools and Techniques of Manage Communications 405 Output of Manage Communications 409 Managing Stakeholder Engagement 411 Manage Stakeholder Engagement Inputs 412 Tools and Techniques for Manage Stakeholder Engagement 412 Manage Stakeholder Engagement Outputs 412 Understanding How This Applies to Your Next Project 416 Summary 417 Exam Essentials 418 Review Questions 419 Chapter 10 Measuring and Controlling Project Performance 425 Monitoring and Controlling Project Work 427 Monitor and Control Project Work Inputs 428 Monitor and Control Project Work Outputs 430 Controlling Procurements 432 Controlling Procurements Inputs 433 Control Procurements Tools and Techniques 434 Managing Control Procurements Outputs 436 Controlling Communications 439 Control Communications Inputs 439 Control Communications Tools and Techniques 440 Control Communications Outputs 442 Managing Perform Integrated Change Control 444 How Change Occurs 445 Change Control Concerns 446 Configuration Control 447 Change Control System 448 Perform Integrated Change Control Inputs, Tools and Techniques, and Outputs 451 Controlling Stakeholder Engagement 453 Understanding How This Applies to Your Next Project 456 Summary 457 Exam Essentials 457 Review Questions 459 Chapter 11 Controlling Work Results 465 Monitoring and Controlling Risk 466 Control Risks Inputs 467 Control Risks Tools and Techniques 468 Control Risks Outputs 469 Managing Cost Changes 470 Control Costs Inputs 471 Control Costs Tools and Techniques 471 Control Costs Outputs 481 Monitoring and Controlling Schedule Changes 485 Control Schedule Inputs 485 Control Schedule Tools and Techniques 485 Control Schedule Outputs 487 Utilizing Control Quality Techniques 488 Control Quality Inputs 488 Control Quality Tools and Techniques 489 Control Quality Outputs 497 Validating Project Scope 498 Controlling Scope 499 Control Scope Inputs 499 Control Scope Tools and Techniques 500 Control Scope Outputs 500 Understanding How This Applies to Your Next Project 503 Summary 504 Exam Essentials 505 Review Questions 506 Chapter 12 Closing the Project and Applying Professional Responsibility 511 Formulating Project Closeout 513 Characteristics of Closing 514 Project Endings 514 Closing Out the Project 517 Administrative Closure Procedures 518 Close Project or Phase Inputs 519 Close Project or Phase Tools and Techniques 519 Close Project or Phase Outputs 520 Closing Out the Procurements 523 Close Procurements Inputs 524 Close Procurements Tools and Techniques 524 Close Procurements Outputs 524 Celebrate! 526 Releasing Project Team Members 526 Balancing Stakeholders' Interests at Project Close 526 Competing Needs 527 Dealing with Issues and Problems 528 Balancing Constraints 528 Professional Responsibility 530 Responsibility 531 Respect 533 Fairness 536 Honesty 539 Role Delineation Study 541 Applying Professional Knowledge 541 Project Management Knowledge 541 Education Providers 542 Industry Knowledge 542 Understanding How This Applies to Your Next Project 546 Summary 547 Exam Essentials 549 Appendices 555 Appendix A Answers to Review Questions 557 Appendix B Process Inputs and Outputs 577 Initiating Processes 578 Planning Processes 579 Executing Processes 588 Monitoring and Controlling Processes 591 Closing Processes 596 Index 597

About the Author

Kim Heldman, PMP, is the Chief Information Officer for the Regional Transportation District in Denver, Colorado. She has over 25 years of experience in project management and more than 18 years of experience in senior management positions. Kim is the author of several books on project management, including Project Management JumpStart, 3rd Edition, and the seven previous editions of the bestselling PMP Project Management Professional Study Guide. You can visit Kim's website at

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