Table of Contents

Figures, Tables, Exhibits, and Worksheets.

Preface: Why a Book About Nonprofit Competition?

Acknowledgments.

The Authors.

PART ONE: UNDERSTANDING COMPETITION IN THE NONPROFIT SECTOR.

1. The Limits of Collaboration.

2. Competition Out of the Closet.

3. The Competitive Continuum.

PART TWO: ASSESSING YOUR COMPETITIVE POSITION.

4. Your Organization’s Competitive Position.

5. Competing with Individual Organizations.

6. Benchmarking Against the Field.

PART THREE: DEVELOPING COMPETITIVE STRATEGIES.

7. Customers.

8. Third-Party Payers.

9. Human Resources.

10. The Media and the Public at Large.

Conclusion: Awakening to Competitive Strategy.

References.

Additional Resources.

Index.

About the Author

David La Piana is founder of La Piana Associates, Inc., a consulting firm specializing in helping foundations and nonprofit organizations address the strategic issues they face. He has also been an adjunct professor at the University of San Francisco's Institute for Nonprofit Organization Management and a lecturer at the Haas School of Business at the University of California, Berkeley. He spent the first eighteen years of his career directly managing nonprofit organizations and speaks to nonprofit leaders as a peer.

Michaela Hayes is a senior manager with La Piana Associates. She has more than twenty years of experience in helping organizations use marketing and communications strategies to strengthen their mission advancement.