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Perfect Phrases for Conflict Resolution
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Table of Contents

Chapter 1 - Laying the Foundation for Resolving Conflict * Rules of Engagement * Phases of Conflict * Handling Emotions * Listening * Advocating * Types of Conflict * Personality Conflicts * Cultural ConflictChapter 2 - Perfect Phrases for Resolving Conflict with Your Boss * Performance * Priorities * Resources * Deadlines * Commitment Level * Recognition * Strategic Decisions * Technical Decisions * Project Assignments * Career Opportunities * Salary Chapter 3 - Perfect Phrases for Resolving Conflict with Your Direct Reports * Performance * Priorities * Resources * Deadlines * Commitment Level * Recognition * Strategic Decisions * Technical Decisions * Project Assignments * Career Opportunities * Salary Chapter 4 - Perfect Phrases for Resolving Conflict with Your Peers * Performance * Priorities * Resources * Deadlines * Commitment Level * Recognition * Strategic Decisions * Technical Decisions * Project Assignments * Career Opportunities * Budget Chapter 5 - Perfect Phrases for Resolving Conflict with Your Customers/Suppliers/Vendors * Performance * Priorities * Resources * Deadlines * Commitment Level * Recognition * Technical Decisions * Project Assignments * Business Opportunities * Budget

About the Author

Lawrence Polsky and Antoine Gerschel are managing partners at PeopleNRG, a consultancy firm in Princeton, NJ, that leads teams through change. They are the authors of Perfect Phrases for Communicating Change.

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