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Foreword. About the Author. CHAPTER 1 From Information to Empathy. CHAPTER 2 Friends Buy from Friends and Other Urban Myths. CHAPTER 3 Be Likable. CHAPTER 4 Connect. CHAPTER 5 Solve Problems. CHAPTER 6 Build Trust. CHAPTER 7 Create Positive Emotional Experiences. CHAPTER 8 A Brand Called You.
Jeb Blount is a sought-after speaker, trainer, professional sales coach, and the most downloaded sales expert in iTunes history. His Sales Gravy and Sales Guy audio programs have been downloaded more than four million times. In 2006, Jeb founded SalesGravy.com, a destination site for sales professionals, sales leaders, executives, and business owners, which has since become the most visited sales Web site in the world.