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The Outstanding Organization
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About the Author

Karen Martin has been building, managing, and improving operations for more than 20 years. As principal consultant for Karen Martin & Associates, LLC, she is a recognized thought leader in applying Lean thinking and the psychology of change to office, service, and knowledge work environments. Her diverse client list includes Fortune 500 companies, as well as small businesses, government agencies, nonprofits, and start-ups. She is the coauthor of The Kaizen Event Planner, codeveloper of Metrics-Based Process Mapping, instructor for the University of California, San Diego's Lean Enterprise program, and industry advisor to the University of San Diego's Industrial and Systems Engineering program. She lives in San Diego.

Reviews

"A powerful model of what makes a high-performance organization. " -- Jeffrey Liker "Toyota Way" "This fast-moving book gives managers a series of practical, proven strategies and tools to improve performance to get better results immediately." -- Brian Tracy "Author of Full Engagement" "Too often, outstanding performance seems out of reach. Karen Martin explains, with elegant simplicity, why so many organizations 'can't get there from here.' Better yet, she provides clear, actionable advice on building a foundation that will allow anyone to achieve excellence." -- Matthew E. May "Author of The Laws of Subtraction"

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