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Organizational Learning
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Table of Contents

Foreword Preface Critical Need for Organizational Learning in a World of Rapid Change Clarifying the Key Issues in Organizational Learning World Class Theories of Organizational Learning The Organizational Learning Systems Model The Portal for New Information: The Environmental Interface Subsystem The Dynamics of Knowledge Creation: The Action/Reaction Subsystem Knowledge and the Organizational Social Fabric: The Dissemination and Diffusion Subsystem The Essence of the Learning System: The Meaning and Memory Subsystem Steps and Strategies for Building Organizational Learning Appendices Organizational Learning System Model Instrument Resources Index

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...presents a comprehensive model for organizational learning that incorporates the best thinking of the field with the best practices in the world. The Organizational Learning Systems Model is one that has been tested and is working in many places, including the United Way of America. It has become our collective compass as we, like other institutions, confront a future in which the change is ever more rapid and unpredictable. This book will enable organizations to become deliberate and effective in learning, unlearning and relearning essential to progress. It provides no shortcuts; rather, a jumpstart to gaining and sustaining competitive advantage.-From the foreword by Betty Beene, President and Chief Executive Officer, United Way of America

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