Chapter 1. The Nature of Operations. Chapter 2. Strategy, Operations, and Global Competitiveness. Chapter 3. Process Planning and Design. Chapter 4. Six Sigma for Process and Quality Improvement. Chapter 5. Capacity and Location Planning. Chapter 6. Schedule Management. Chapter 7. Supply Chain Management. Chapter 7 Supplement. The Beer Game. Chapter 8. Inventory Management. Chapter 9. Enterprise Resource Planning. Chapter 10. Lean Management. Chapter 11. Project Management. Appendix: Risk Analysis Using Crystal Ball 2000. Index. Area Under the Normal Distribution.
Jack Meredith is currently Professor of Management & Broyhill Distinguished Scholar & Chair in Operations at the Graduate School of Management at Wake Forest University. Dr. Meredith's research has focused on the strategic and operational problems that managers face, particularly those concerning the management of advanced technology. He received his BS and BSME at Oregon State University and his MBA and PhD at the University of California at Berkeley. Dr. Meredith has written eight books on operations management, project management and management science, including "Project Management" and "Operations Management for MBAs." He serves as outgoing editor in chief of the Journal of Operations Management. He received the school's inaugural Cowan Research Prize in 2002, the Academy of Management's 2003 Distinguished OM Scholar Award, and was inducted into the Oregon State University Engineering Hall of Fame in 2004.