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Operations Management Strategy
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New or Used: $116.81
This text is specifically intended for individuals taking higher level management courses such as the MBA. It aims to explore and critically analyze the key issues in operations strategy. Using short cases based on UK and other European companies, the author covers both the manufacturing and service sectors. This book is suitable for any MBA student studying operations management as one of a number of "core" business topics. No previous knowledge of operations management is assumed, although experience as a general manager and attendance on management courses will aid the reader in his/her understanding of this field. For readers without senior management experience, there are references to service management situations which reflect everyday experiences. An important theme throughout the book is the use of technology in operations. No prior technical knowledge of IT and manufacturing processes is assumed although the reader is likely to be a user of micro-computer system. The text contains simulations, based on Lotus 1,2,3 to illustrate particular points and offers a balanced treatment of manufacturing and service issues and consideration of public service organizations within the service sector. It covers both small and medium-sized enterprises and takes a critical look at the interface between IT and people in operations management. It contains UK and European cases and considers the ethics of operations management as well as the topic of human resources development. It is suitable for post-experience DMS and post-graduate students of production and operations management or service operations management, managers on short courses on operations management strategy and final year undergraduates taking courses with a strategic management focus.
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Table of Contents

1. Operations Management, Systems and the Environment Operations Management 2. Productivity, Learning, Flexibility and Forecasting 3. Corporate, Market and Financial Strategies 4. Operations Strategy 5. Manufacturing, Service and Operations Management 6. The Management of Quality 7. Materials Management Systems 8. Technology Strategy 9. Human Resource Development

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