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Operations Management
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Part I: OPERATIONS MANAGEMENT IN TODAY'S BUSINESS ENVIRONMENT Chapter 1: Introduction to Operations Management Chapter 2: Operations Strategy: Identifying Core CompetenciesSupplement 2: Financial Analysis in Operations Management Chapter 3: The Role of Information Technology Chapter 4: Supply Chain Management: Integrating Across Organizations Chapter 5: Integrating Manufacturing and ServicesPart II: PROCESS DECISIONS Chapter 6: New Product and Service Development, and Process Selection Chapter 7: Project Management Chapter 8: Process Measurement and AnalysisSupplement 8: Job Design and Work Performance Measurement Chapter 9: Quality ManagementSupplement 9: Quality Control Tools for Improving Processes Chapter 10: Lean OperationsPart III: FACILITY DECISIONS Chapter 11: Facility Location and Capacity Planning Chapter 12: Facility LayoutsSupplement 12: ForecastingPart IV: AGGEGRATE PLANNING AND INVENTORY DECISIONS Chapter 13: Aggregate Planning Chapter 14: Inventory Systems for Independent DemandPart V. DAILY OPERATIONAL DECISIONS Chapter 15: Inventory Systems for Dependent Demand Chapter 16: Waiting Line Management Supplement 16: Waiting Line Theory Chapter 17: Scheduling

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