Reviews
Foreword
Introduction
What is Operations Management and Why is it Important?
Who This Book is For
Summary of Main Themes
How to Use This Book
Section 1
You as an Individual Manager
Knowing Yourself Inside Out
Values and Beliefs
Crucible Test Life Moments
What Are Your Strengths and Weaknesses?
What is Your Leadership and Management Style?
How to apply your style of leadership and Management
Arming Yourself for Success
Looking After Your Health and Wellbeing
Your Mind Set
Developing your Skills and Awareness
Promotion and Selection
Position Yourself for Success
The Need for Clear Roles and Responsibilities
Becoming a Key Person of Influence (KPI)
Section 2
Making Things Happen and Work Successfully
Awareness
Environmental Scanning
Problem Solving
Managing Sudden Events and Crises
Navigating the Politics
Response
What Needs Doing and How
Design a Clear Outcome
Total Quality Management
Planning and Organising
The Organisational Action Plan
Schedules of Activity & Responsibility
Setting up an Appropriate Legal Entity
Additional Funding Sources
Human Resources
Joint Ventures and Partnerships
Monitoring and Review
Evaluation and Constant Improvement
Section 3
Developing Your Team
Choosing the Right Type of Team
Types of Team Work
Team Dynamics
The Leader and Manager
Individual Team Members
How Individuals Must Complement Each Other
Gender and Cultural Considerations
Joint Ventures and Partnerships
Mixing and Matching Individuals to the Team
Selection for Success
Team Engagement and Performance
Managing Conflict
Individual Development and Appraisal
Conclusion
All Pull Together
You as an Individual Manager
Making Things Happen
Developing Your Team
Motivation, Momentum and Synergy
References
Books
Websites
About the Author
James Cooke is an experienced Operations Manager having just completed a 33 year police career at Scotland Yard. He was latterly responsible for developing several pioneering programmes of work to counter the growing threat of gun and gang crime in London. He has now established a new business, Standing Start Solutions, which provides operations training and VIP Close Protection security services. James is based in London.
If you’re having to manage and lead in the tough conditions that
dominate everywhere today, you need James Cooke’s guidance. He’s
crammed more than three decades of coal-face experience into a book
that is destined to become a touchstone for anyone who wants to
succeed in business, public service or life in general.
*Patrick Mercer OBE, Member of Parliament for Newark*
Clear, concise and informative, each chapter comes alive with
examples, stories and case studies. You can read it from cover to
cover or jump in at any point for pearls of wisdom that will help
you take your life and business to the next level of success.
*Bev James, Best Selling Author of Do it or Ditch it! CEO of The
Coaching Academy*
Essential reading if your personal and professional goal is long
term effectiveness and high performance as an Operations
Manager.
*Andrew Priestley, Business Coach & Ecademy advisor*
Leadership and management starts with the ‘self’ and Cooke has
rightly brought this in to context within the needs of the
individual, the team and the task. He is more than an ex-police
officer. He is a leader, a manager, a coach and businessman. He
uses his experiences from his public and private life providing a
well-balanced, informative and insightful book that captures the
essence of operations management. This is a must have book for any
aspiring or current leader.
*Lieutenant Colonel Stewart Hill, Professional Leadership Speaker
and former Army Officer (severely injured in Afghanistan)*
This is a book full of wit, wisdom and professional clout. It’s
written by a former high ranking police officer who has been in the
thick of it and knows what he is talking about. This is not another
run of the mill management tome but a sharp and intensely,
practical book. It is sprinkled with small learned gems that send
out the right message to various audiences such as wearing a
uniform cap when exiting a police vehicle at an incident. Some will
miss the value of such tiny details of wisdom but they are the
nuggets that mark James out as a consummate professional. He also
throws in vivid funny scenes such as a drunk woman resisting arrest
and leaving James having his keys caught up in her stockings. Every
manager who reads this book will be a better manager for it. Switch
off the television and get stuck into Operations Management. It’s
worth it. Highly recommended.
*Paul Marsden, Former Shadow Transport Minister and Member of
Parliament for Shrewsbury*
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