Operations Management - The Art & Science of Making Things Happen
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Product Description
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Table of Contents

Reviews
Foreword
Introduction
What is Operations Management and Why is it Important?
Who This Book is For
Summary of Main Themes
How to Use This Book

Section 1
You as an Individual Manager

Knowing Yourself Inside Out
Values and Beliefs
Crucible Test Life Moments
What Are Your Strengths and Weaknesses?
What is Your Leadership and Management Style?
How to apply your style of leadership and Management
Arming Yourself for Success
Looking After Your Health and Wellbeing
Your Mind Set
Developing your Skills and Awareness
Promotion and Selection
Position Yourself for Success
The Need for Clear Roles and Responsibilities
Becoming a Key Person of Influence (KPI)

Section 2
Making Things Happen and Work Successfully

Awareness
Environmental Scanning
Problem Solving
Managing Sudden Events and Crises
Navigating the Politics
Response
What Needs Doing and How
Design a Clear Outcome
Total Quality Management
Planning and Organising
The Organisational Action Plan
Schedules of Activity & Responsibility
Setting up an Appropriate Legal Entity
Additional Funding Sources
Human Resources
Joint Ventures and Partnerships
Monitoring and Review
Evaluation and Constant Improvement


Section 3
Developing Your Team

Choosing the Right Type of Team
Types of Team Work
Team Dynamics
The Leader and Manager
Individual Team Members
How Individuals Must Complement Each Other
Gender and Cultural Considerations
Joint Ventures and Partnerships
Mixing and Matching Individuals to the Team
Selection for Success
Team Engagement and Performance
Managing Conflict
Individual Development and Appraisal

Conclusion
All Pull Together

You as an Individual Manager
Making Things Happen
Developing Your Team
Motivation, Momentum and Synergy

References
Books
Websites
About the Author

About the Author

James Cooke is an experienced Operations Manager having just completed a 33 year police career at Scotland Yard. He was latterly responsible for developing several pioneering programmes of work to counter the growing threat of gun and gang crime in London. He has now established a new business, Standing Start Solutions, which provides operations training and VIP Close Protection security services. James is based in London.

Reviews

If you’re having to manage and lead in the tough conditions that dominate everywhere today, you need James Cooke’s guidance. He’s crammed more than three decades of coal-face experience into a book that is destined to become a touchstone for anyone who wants to succeed in business, public service or life in general.
*Patrick Mercer OBE, Member of Parliament for Newark*

Clear, concise and informative, each chapter comes alive with examples, stories and case studies. You can read it from cover to cover or jump in at any point for pearls of wisdom that will help you take your life and business to the next level of success.
*Bev James, Best Selling Author of Do it or Ditch it! CEO of The Coaching Academy*

Essential reading if your personal and professional goal is long term effectiveness and high performance as an Operations Manager.
*Andrew Priestley, Business Coach & Ecademy advisor*

Leadership and management starts with the ‘self’ and Cooke has rightly brought this in to context within the needs of the individual, the team and the task. He is more than an ex-police officer. He is a leader, a manager, a coach and businessman. He uses his experiences from his public and private life providing a well-balanced, informative and insightful book that captures the essence of operations management. This is a must have book for any aspiring or current leader.
*Lieutenant Colonel Stewart Hill, Professional Leadership Speaker and former Army Officer (severely injured in Afghanistan)*

This is a book full of wit, wisdom and professional clout. It’s written by a former high ranking police officer who has been in the thick of it and knows what he is talking about. This is not another run of the mill management tome but a sharp and intensely, practical book. It is sprinkled with small learned gems that send out the right message to various audiences such as wearing a uniform cap when exiting a police vehicle at an incident. Some will miss the value of such tiny details of wisdom but they are the nuggets that mark James out as a consummate professional. He also throws in vivid funny scenes such as a drunk woman resisting arrest and leaving James having his keys caught up in her stockings. Every manager who reads this book will be a better manager for it. Switch off the television and get stuck into Operations Management. It’s worth it. Highly recommended.
*Paul Marsden, Former Shadow Transport Minister and Member of Parliament for Shrewsbury*

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