Corinne M. Karuppan, PhD, CPIM, is Professor of
Operations Management at Missouri State University, Springfield,
Missouri. Her teaching responsibilities include Quality Measurement
and Management in Healthcare, Business Process Management, and
Nancy E. Dunlap, MD, PhD, MBA, is a Professor of Medicine, Nursing, and Public Health Sciences at the University of Virginia and Physician-in-Residence with the National Governors Association Center for Best Practices in Washington, DC, USA.
Michael R. Waldrum, MD, MSC, MBA, is CEO of Vidant Health, an eight-hospital integrated system affiliated with East Carolina University in Greenville, North Carolina, USA.