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The Multigenerational Workplace
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Table of Contents

Preface Acknowledgments About the Authors Introduction: Lost in Translation 1. Defining the Generations 2. Working with Multiple Generations 3. School Savvy Etiquette 4. Communicate to Collaborate 5. Recruiting and Retaining the Generations 6. Differentiating Professional Learning for the Generations 7. Succession Planning Epilogue Bibliography and References Index

About the Author

Consulting DescriptionJennifer Abrams is an international educational and communications consultant for public and private schools, hospitals, universities and non-profits. She trains and coaches teachers, administrators, nurses, hospital personnel and others on successful instructional practices, new employee support, supervision and evaluation, generational savvy, having hard conversations and effective collaboration skills. In Palo Alto USD (Palo Alto, CA), Abrams led professional development sessions and provided new teacher and supervisor trainings at both the elementary and secondary level. From 2000-2011, she was lead coach for the Palo Alto-Mountain View-Los Altos-Saratoga-Los Gatos Consortium's Beginning Teacher Support and Assessment Program. In her educational consulting work, she has presented at annual conferences such as Learning Forward, ASCD, NASSP, and the New Teacher Center Annual Symposium, as well as at the Teachers' and Principals' Centers for International School Leadership. Her communications consulting in the health care sector includes training and coaching work at the Community Hospital of the Monterey Peninsula and Stanford Hospitals. Her publications include Having Hard Conversations, published by Corwin Press in 2009, the chapter "Habits of Mind for the School Savvy Leader" in Art Costa's and Bena Kallick's book Learning and Leading with Habits of Mind: 16 Essential Characteristics for Success, and contributions to the book Mentors in the Making: Developing New Leaders for New Teachers published by Teachers College Press. Her most recent book with co-author Valerie Von Frank, Generational Savvy: How to be Effective with Educators of All Generations, was published by Corwin Press in 2013. She considers herself a "voice coach," helping others learn how to best use their voices, be it in a group, in front of a classroom, coaching a colleague, in a supervisory role and most recently in writing for the stage, as she does as a Board Member of the National New Play Network. Abrams holds a Master's degree in Education from Stanford University and a Bachelor's degree in English from Tufts University. Watch clips of Abrams' interview with NPR's Claudio Sanchez, from the ASCD Master Class Leadership Series Valerie von Frank has written extensively about education over several decades as a daily newspaper reporter in multiple states covering public schools and, over the last decade, for NSDC publications, including JSD, Tools for Schools, The Learning System, The Learning Principal, and T3. She is a former editor of JSD, worked as a daily newspaper editor, served as communications director in an urban public school district, and was communications director for a Michigan nonprofit school reform organization. She is co-author with Ann Delehant of Making Meetings Work: How to Get Started, Get Going, and Get It Done (Corwin Press, 2007). She is currently NSDC's book editor and a freelance writer and editor.

Reviews

"Few people today are taking on this topic, particularly in the U.S. One of the greatest leadership challenges of this age is how to work across generations. Newer generations are not flawed versions of previous generations-each has its own compelling perspective to contribute. This is the best book to add to an issue that affects all educators and will open up many people's thinking about leadership." -- Andy Hargreaves, Thomas More Brennan Chair
"Readers of The Multigenerational Workplace will be inspired to reflect and respond to the complexities of their workplace and motivate diverse generations for today and into the future. In addition, collaborative teams will find this book useful in enhancing their ability to communicate across generations." -- Clara Howitt, Superintendent of Education/Trustee
"A massive exodus of Baby Boomers combined with a huge influx of Millennials has created a once-in-a-generation opportunity to reinvent the teaching profession for today's world. To make this possibility a reality, we will have to abandon 20th-century human capital solutions that have become 21st-century problems. We will have to rethink the teaching career from recruitment through retirement. In The Multigenerational Workplace, Jennifer Abrams and Valerie von Frank give school leaders the data, strategies, and tools they need to successfully navigate this transition." -- Tom Carroll, President
"This book will quickly become an essential on every leader's bookshelf, offering a framework that is helpful to all of us who lead multigenerational organizations along with practical tools and activities to assist in planning and facilitation. Being on the cusp of Gen X and Gen Y and a leader of a team of teachers that includes Baby Boomers through Millennials, this book will be an essential resource for me." -- Zoe Duskin, Principal

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