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The McGraw-Hill 36-Hour Course


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Table of Contents

Chapter 1.Creating the Culture
Chapter 2. The Science, and Art, of Goal Setting to Define the Business
Chapter 3. Making People Care - Before you Start
Chapter 4. Building the Foundation: Whom, and How, Do You Hire?
Chapter 5. The Motivation Trap
Chapter 6. Post-Heroic Teams
Chapter 7. The Role of Emotions in Leadership
Chapter 8. Management Jujitsu
Chapter 9. Managing Change
Chapter 10. Problem Solving
Chapter 11. Mistakes
Chapter 12. Putting it All Together

About the Author

Stephen R. Balzac is president of 7 Steps Ahead, LLC (, a consulting firm that helps businesses improve individual, team, and organizational performance.

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