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Chapter 1.Creating the Culture Chapter 2. The Science, and Art, of Goal Setting to Define the Business Chapter 3. Making People Care - Before you Start Chapter 4. Building the Foundation: Whom, and How, Do You Hire? Chapter 5. The Motivation Trap Chapter 6. Post-Heroic Teams Chapter 7. The Role of Emotions in Leadership Chapter 8. Management Jujitsu Chapter 9. Managing Change Chapter 10. Problem Solving Chapter 11. Mistakes Chapter 12. Putting it All Together
Stephen R. Balzac is president of 7 Steps Ahead, LLC (www.7stepsahead.com), a consulting firm that helps businesses improve individual, team, and organizational performance.