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Mastering Counselling Skills
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Table of Contents

Acknowledgements.- Introduction.- Essentials of Good Practice.- Effective Communication.- First Contact and Short Exchanges.- Sharing Information and Offering Advice.- Help Over the Telephone.- Helping Other People: A Positive Framework.- Understanding and Extending the Perspective of Clients.- Goal Setting and Action Planning.- Helping Through Group Work.- Running a Group.- Specific Applications in Brief.- Safe Practice for Yourself, Your Team and Your Clients.- Final Thoughts.- Appendix.- Index.

About the Author

JENNIE and LANCE LINDON are psychologists, Jennie focusing on developmental work, and Lance on organizational applications. Together, they run their own business, People Consulting, specializing in work with social services, care and education. Jennie and Lance have run training and consultancy projects, together and individually, covering communication and counselling skills in both public and private sectors in the UK and abroad.

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