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Managing Workers' Compensation
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Table of Contents

WORKERS' COMPENSATION OVERVIEW Introduction Basic Principles Historical Pespective Methods of Coverage Key Participants Facts vs Fiction What are the Costs? Summary AVOIDING CLAIMS THROUGH SAFETY MANAGEMENT Manage or be Managed OSHA Safety and Health Program Safety Committees Personnel Management Training Incentive Awards Summary IDENTIFICATION AND CONTROL OF WORKPLACE HAZARDS Introduction Hazard Identification Methods Hazard Control Performance Assessment Summary SAFETY INTERNET RESOURCES Overview of the Internet Accessing the Web or "Going on Line" Advantages Provided by the Internet The WIIFM Formula Information Management Conclusion UNDERSTANDING AND INFLUENCING WORKERS' COMPENSATION PREMIUMS Introduction Calculating Premiums Influencing Workers' Compensation Premiums Summary THE WORKERS' COMPENSATION CLAIMS COORDINATOR Introduction What is a Workers' Compensation Claims Coordinator Selecting a Workers' Compensation Claims Coordinator Roles and Responsibilities of the Claims Coordinator Summary UNDERSTANDING AND IMPLEMENTING A MODIFIED DUTY PROGRAM Introduction Benefits of a Modified Duty Program Resistance to Implementing Modified Duty Getting Started The Modified Duty Process in Action Summary ACCIDENT INVESTIGATIONS Introduction Benefits of Conducting Accident Investigations Focus of Accident Investigation Deciding which Accidents to Investigate Who Should Investigate Gathering Information Identifying Surface and Root Causes Mitigating the Causes Evaluating Control Strategies Summary SUBSTANCE ABUSE PROGRAMS Introduction Benefits of Substance Abuse Programs Applicability of Drug Testing Creating a Clear Policy Involvement of the Supervisor Educating Employees Employee Assistance Programs Obtaining Assistance Conclusion COMBATING WORKERS' COMPENSATION FRAUD Workers' Compensation Fraud Effects of Workers' Compensation Fraud What Constitutes Workers' Compensation Fraud? Factors that Effect the Potential for Fraud Warning Signs (Red Flags) Investigating Suspect Fraudulent Claims Methods of Detering and Detecting Fraud Conclusion COMMON AND COSTLY INJURIES Introduction Ergonomics Slips/Trips/Falls Appendices Sample Safety Programs for "Your Company" OSHA Checklist: Self-Inspection Checklist Company Safety and Workers' Compensation Cost Profile Sample Modified Duty Program National Resources for Alcohol and Drug Abuse Information Directory of State Workers' Compensation Administration

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