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Managing Volunteers in Tourism
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Table of Contents

Introduction. Dimensions of Volunteering in the Tourism Industry: The Value of Volunteers to Tourism. Managing Volunteers within Tourism. Planning a Volunteer Programme. Recruitment and Selection. Training and Development. Motivation and Reward. Turnover and Retention. Managing Diversity. Case Studies in Tourism Volunteering: Volunteer Tourism. Museums and Heritage Attractions - Australia Museum and National Trust in Japan. Parks and Recreation - North American National Parks Programme. Conservation - BTCV and Wildlife Programme. Facilitating the Tourism Infrastructure - Visitor Information Centres/Guides. Mega Events - Melbourne Commonwealth Games (and Athens Olympics). Sports Events. Cultural Events and Festivals: New Zealand Festivals. Conclusions: The Future of Volunteering in Tourism

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