Table of Contents

1. Changing Business Models 2. The IT Outsourcing Phenomenon 3. Contracts 4. Offshore Outsourcing 5. Business Process Outsourcing 6. Structuring Responsibilities 7. Partnership Risk Management 8. Governance of IT Outsourcing 9. Governance Factors - The Recipient 10. Governance Factors - The Provider 11. Governance Factors - The Relationship 12. Looking Forward

About the Author

Erik Beulen is a principle consultant at EquaTerra as well as holding the EquaTerra Global Sourcing chair at Tilburg University, the Netherlands. His research focuses on outsourcing, offshore outsourcing, governance and the management of outsourcing relationships. He has published numerous books and journal articles. Pieter Ribbers is Head of Department and Professor of Information Management at Tilburg University, the Netherlands. His principal research focuses on the business impact of information technology. He has co-authored two books and published papers in a range of journals. Jan Roos is Emeritus Professor of Information Systems at Tilburg University, the Netherlands. His research is concentrated on the outsourcing of IT services and the management of outsourcing relations. He is the author and co-author of several books.