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Managing Airports
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Table of Contents

1 Introduction

2 The structure of the airport industry

3 Airport economics and performance benchmarking

4 The airport-airline relationship

5 Airport operations

6 Airport service quality and the passenger experience

7 Provision of commercial facilities

8 Airport competition and the role of marketing

9 The economic and social impact of airports

10 The environmental impact of airports

11 Future prospects

About the Author

Anne Graham is Professor of Air Transport and Tourism Management at the University of Westminster in London, UK. One of her key areas of expertise and knowledge is airport management, economics and regulation, and she has over 30 years' experience of lecturing, research and consultancy on these topics. She has published widely with recent books including The Routledge Companion to Air Transport Management, Airport Finance and Investment in the Global Economy, Aviation Economics and Airport Marketing. Between 2013 and 2015 Anne was Editor-in-Chief of the Journal of Air Transport Management and is on the Editorial Board of a number of other journals.

Reviews

'Professor Anne Graham provides an integrated and thought-provoking treatment of all major contemporary challenges in airport management at an international level. Now in its fifth, fully revised edition, Managing Airports is not just a textbook but an essential point of reference to all those involved in aviation from an academic, professional or even governmental perspective.' Andreas Papatheodorou, University of the Aegean, Greece 'Current relevant challenges facing airport management are thoroughly investigated in this book. Moreover, numerous real-life case studies give an international and diverse view of airport management for students and practitioners alike.' Franziska Kupfer, University of Antwerp, Belgium

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