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Table of Contents


Introduction 1

1 The Key Questions for Managerial Effectiveness 5

2 Focus on Key Result Areas 7

3 Set Standards of Performance 13

4 Concentrate Your Powers 18

5 The Vital Functions of Management 22

6 Management by Objectives 28

7 Management by Exception 32

8 Delegate Effectively 34

9 Build Peak Performers 39

10 Achieve Managerial Leverage 44

11 Hire the Right People 49

12 Fire the Incompetents 54

13 Hold Effective Meetings 59

14 Build Team Spirit 64

15 Make Good Decisions 70

16 Remove Obstacles to Performance 74

17 Become a Role Model 78

18 Brainstorm for Solutions 81

19 Negotiate Like a Professional 85

20 Communicate with Clarity 90

21 Achieve Personal Excellence 95

Conclusion 98

Index 101

About the Author 105

About the Author

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

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